Treandre Griffin

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.

Web specialist

• Educated customers about billing, payment processing and support policies and procedures.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Trained new personnel regarding company operations, policies and services.
• Answered average of 50Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Trained staff on operating procedures and company services.
• Cross-trained and provided back up for customer service managers.
• Maintained up-to-date knowledge of product and service changes.

• Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
• Verified accuracy of 50 patient information in medical records.
• Communicated with insurance companies to research and resolved coding discrepancies.
• Maintained accuracy, completeness, and security for medical records and health information.
• Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
• Assisted in preparation of medical reports for external parties.

• Researched and proposed new solutions to make website more user-friendly.
• Tested websites at different design and production stages to assess conformance with designs.
• Identified, documented and reported on technical factors impacting interface performance.
• Designed elevated and brand-right creative to achieve marketing and merchant objectives.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained energy and enthusiasm in fast-paced environment.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Worked flexible hours; night, weekend, and holiday shifts.
• Leveraged WordPress to design and update websites, landing pages and other digital assets to support communication and marketing strategies

• Answer phones, take messages, greet customers, write up (or input) invoices for service work, handle the mail, do the filing, scan, fax, close body shop tickets, pay bills, order supplies for the shop, make coffee, make sure vending machines are full/serviced, type and send any letters or invoices as needed
• Update customers throughout the day on their vehicle and make sure customers had a great experience.

• Apply labels to correct location on freights/pallets/merchandise
• Maintain a safe work area, manage freight deliveries, Organize work area, and provide basic maintenance to receiving equipment (e.g., cleaning, changing labels and ribbons).

• BDC Customer Relations
• BDC rental car agent, customer update specialist, and front end specialist who handles all the administration and inquires involved with renting a vehicle
• Tracking and entering customer’s information using bluebird software, daily balancing for accounting, inventory, claims & accidents and ensure accuracy of return date and time on rental agreement
• Also responsible for checking mileage and inspection every vehicle before it is checked out and checked in
• Providing service customers with an accurate and detailed progress while their vehicle is being repaired in an effort to reduce call flow and promote a more positive customer experience
• The update specialist works closely with the service advisor and service manager to assure a seamless communication and office operations and manage the traffic and flow of the service lane to assure smooth and efficient progress
• Front end specialist is responsible for contacting customers for follow up calls, sales survey, service appointment, and customer complaints also track special order parts and schedule service customer appointment based on available.

• Fulfill the company defined customer experience by being a friendly, available, customer focused, excited team member , organizing and displaying merchandise to company standards , and consistently promoting company programs including warranty sales, scorecard, private label credit card, etc.

• Setting planograms and products up for display and verify equipment and records of equipment.

• customer service position with financial cash register responsibilities including light stocking as needed.
• Used POS system to enter orders, process payments and issue receipts
• Lifted up to [Number] pounds at once and used forklift to move heavier loads

• A position responsible for light cooking, food order preparation, and light cleaning as needed.