Alice Tracy
Spring,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Office Manager
Onsite Construction Services
03.2013 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Sales Associate
2920 Auto Sales
05.2011 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Waitress Supervisor
Blues Bar And Grill
02.2007 - 03.2011
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised server staff and simultaneously served personal section of tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitstaff Manager
Bills Cafe
01.2002 - 01.2006
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Welcomed and greeted guests before presenting special menu items to clients.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Enforced compliance with uniform and personal presentation standards.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
Education
High School Diploma -
C.E. King High School
Houston, TX04.1986
Skills
- Mail Handling
- Credit and Collections
- Sorting and Labeling
- Banking Operations
- Customer Relations
- Policy and Procedure Modification
- Client Correspondence
- Accounts Payable and Receivable
- Staff Training
- Billing and Invoicing
- Administering Payroll
- Clerical Support
- Technical Support
Timeline
Office Manager
Onsite Construction Services
03.2013 - Current
Sales Associate
2920 Auto Sales
05.2011 - 03.2013
Waitress Supervisor
Blues Bar And Grill
02.2007 - 03.2011
Waitstaff Manager
Bills Cafe
01.2002 - 01.2006
High School Diploma -
C.E. King High School
Similar Profiles
RILWAN ADEGBITERILWAN ADEGBITE
General Laborer at First Onsite ConstructionGeneral Laborer at First Onsite Construction
Markecia SmithMarkecia Smith
Nurse Practitioner at Oak Medical Onsite Physician ServicesNurse Practitioner at Oak Medical Onsite Physician Services
Payal KasliwalPayal Kasliwal
Associate Vice President of Technology at Onsite Electro Services Pvt LtdAssociate Vice President of Technology at Onsite Electro Services Pvt Ltd