Treasure Cain
San Antonio,Texas
Summary
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Human Resources Specialist
United States Department of Defense
03.2020 - 02.2024
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Dispatch Coordinator
True Source
05.2019 - 03.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Coordinated with external contractors as necessary, overseeing their work quality while adhering to budgetary guidelines set forth by the organization.
- Provided excellent customer service to internal clients, addressing any concerns or needs related to ongoing maintenance activities.
- Evaluated vendor proposals for equipment upgrades or replacements, presenting recommendations to upper management based on cost-benefit analyses.
- Improved workflow efficiency by effectively prioritizing and assigning maintenance tasks to appropriate personnel.
- Maintained accurate records of completed jobs, allowing for improved analysis of equipment performance trends over time.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Streamlined work order processes, implementing a digital system to track maintenance requests and job statuses.
- Managed customer accounts and invoicing.
- Received new orders, prepared documentation, and assigned personnel.
- Conducted regular audits of dispatcher logs to ensure accuracy, accountability, and adherence to company standards.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
Customer Advocate
Ashely Furniture Store
08.2018 - 05.2019
- Excelled as a resolution specialist, effectively addressing customer concerns and ensuring prompt issue resolution
- Demonstrated delivery efficiency and timeliness, improving overall customer satisfaction and operational effectiveness
- Collaborated seamlessly with internal departments, fostering teamwork and optimizing cross-functional communication
- Proficient in ticketing system usage, facilitating efficient customer issue tracking and resolution.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
- Served as a liaison between clients and internal departments to facilitate seamless coordination of efforts towards meeting client objectives.
- Answered constant flow of customer calls with minimal wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Insurance Verification Specialist
Medtronic
08.2017 - 07.2018
- Verified insurance coverage for medications, administration supplies, and pharmacy services, ensuring accurate billing and patient support
- Expert in navigating the Prior Authorization process with insurance companies and practitioner offices, ensuring timely access to necessary durable medical equipment.
- Cultivated strong working relationships with internal and external clients, facilitating effective communication and collaboration
- Demonstrated proficiency in understanding Pharmacy Benefit Managers and obtaining relevant information from insurance companies, contributing to streamlined operations and cost-effective patient care
- Acted as a subject matter expert in completing comprehensive medical verifications and optimizing medication and supply procurement processes for enhanced patient outcomes.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Received and routed laboratory results to correct clinical staff members.
- Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
- Maintained detailed records of all equipment transactions, ensuring regulatory compliance and timely submission of documentation.
- Managed billing processes accurately and efficiently, resulting in a high level of trust from both insurance companies and patients.
- Assisted patients in navigating complex insurance requirements related to obtaining necessary durable medical equipment coverage.
Education
Registered medical assistant -
Career of Health Care Professions
10.2024
Associate degree in Applied Science -
American Military University
05.2024
Skills
- Document management
- Problem Solving
- Microsoft Office Suite
- HIPAA Compliance
- Analytical and Critical Thinking
- Data Analysis
- Data Entry
State
Texas
City
San Antonio
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Specialist
United States Department of Defense
03.2020 - 02.2024
Dispatch Coordinator
True Source
05.2019 - 03.2020
Customer Advocate
Ashely Furniture Store
08.2018 - 05.2019
Insurance Verification Specialist
Medtronic
08.2017 - 07.2018
Registered medical assistant -
Career of Health Care Professions
Associate degree in Applied Science -
American Military University
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