Kaitlyn Allen
Phillipsburg
Summary
Experienced Dental Office Manager with a strong background at North Hunterdon Dental. Demonstrated expertise in insurance verification and a commitment to providing exceptional customer service. Enhanced office operations by implementing streamlined patient scheduling and efficient insurance processing. Proven track record in training staff and improving workflow coordination, utilizing strong organizational skills and a pleasant demeanor to elevate both patient and staff satisfaction.
Overview
10
10
years of professional experience
Work History
Dental Office Manager
North Hunterdon Dental Associates
07.2021 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
Dental Office Manager
Adaptive Dental Associates
02.2021 - 06.2021
- Trained new employees on office protocols and provided ongoing support as needed
- Managed and coordinated office operations, including patient scheduling, insurance claims processing, and accounts receivable and payable
- Assisted patients with scheduling and procedure information by fielding queries at front desk
- Provided exceptional customer service by responding quickly to inquiries from patients, staff members, and others in a timely manner
Insurance Coordinator
Dental Health Associates
01.2018 - 10.2020
- Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports
- Analyzed weekly and monthly financial reports, including accounts receivable reports and insurance contracts to facilitate revenue cycle management
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
Administrative Assistant
Marshalls
04.2015 - 10.2017
- Answered phone calls, provided information to callers and connected callers to appropriate people
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Managed cash register operations using POS system, including processing sales and returns
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
Education
HIGH SCHOOL DIPLOMA -
Belvidere High School
Belvidere, NJ01-2013
Skills
- Insurance Verification
- Knowledge of dental terminology
- Organizational skills
- Customer service
- Treatment Planning
- Scheduling
- Payment plans
- Time Management
Timeline
Dental Office Manager
North Hunterdon Dental Associates
07.2021 - Current
Dental Office Manager
Adaptive Dental Associates
02.2021 - 06.2021
Insurance Coordinator
Dental Health Associates
01.2018 - 10.2020
Administrative Assistant
Marshalls
04.2015 - 10.2017
HIGH SCHOOL DIPLOMA -
Belvidere High School
Similar Profiles
Lisa I. PiresLisa I. Pires
Dental Receptionist at North Easton Dental AssociatesDental Receptionist at North Easton Dental Associates
Reynolds CoxReynolds Cox
Dental Assistant at North Macon Dental AssociatesDental Assistant at North Macon Dental Associates
Blanca BonillaBlanca Bonilla
Office Manager at North Ave Dental AssociatesOffice Manager at North Ave Dental Associates