TREASURE FRENCH
Humble,TX
Summary
Patient Access Representative with over 10 years of experience in patient registration, scheduling, insurance verification, and financial counseling. Recognized for mentoring and leading team members to improve efficiency, accuracy, and patient satisfaction. Skilled in securing timely authorizations, ensuring compliance with healthcare regulations, and reducing billing errors through attention to detail and quality assurance. Dedicated to creating a seamless patient experience by combining extensive knowledge of access processes with compassion and professionalism.
Overview
13
13
years of professional experience
Work History
Patient Access Representative II- Ins Verification
Memorial Hermann Northeast
03.2023 - Current
- Serve as lead representative by mentoring and supporting team members, ensuring efficient scheduling, accurate insurance verification, and seamless patient flow.
- Obtain and validate patient demographics, insurance details, and financial information to support accurate billing and reduce claim denials.
- Ensure compliance with medical necessity regulations and secure prior authorizations in a timely manner.
- Provide financial counseling, establish patient payment plans, and assist with charity care applications to support patient access.
- Train and onboard new employees while monitoring quality assurance metrics to drive process improvement.
- Manage patient check-in and check-out processes with professionalism and accuracy.
- Schedule and coordinate patient appointments, ensuring optimal provider utilization.
- Scrub daily schedules to confirm insurance eligibility, authorization, and patient readiness.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Nicu Floor Secretary/Direct Admin Specialist
Texas Children's Hospital
09.2022 - 03.2023
- Verified and updated patient demographics and insurance for accurate revenue cycle processing.
- Conducted pre-registration and payment collection to streamline patient admissions.
- Communicated effectively with patients, families, and healthcare providers to facilitate seamless care.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Helped meet changing demands by recommending improvements to business systems or procedures.
City Mail Carrier
USPS
01.2017 - 09.2022
- Delivered mail, documents, and packages along designated routes efficiently and securely.
- Sorted and organized mail for delivery, ensuring accuracy and adherence to USPS policies.
- Provided exceptional customer service by answering inquiries and handling postal transactions.
- Maintained delivery logs and ensured proper vehicle maintenance.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Lead Patient Access Representative
Central Care Integrated Health Services
08.2012 - 01.2017
- Managed patient registration and ensured accurate collection of consents, insurance, and financial documents.
- Assisted patients with Medicare and Medicaid eligibility while maintaining compliance with CMS standards.
- Trained and mentored front desk staff, overseeing workflow and optimizing efficiency.
- Ensured HIPAA compliance and accurate documentation of all patient encounters.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Trained new staff on filing, phone etiquette and other office duties.
Education
High School Diploma -
Atascocita High School
Atascocita, TX05.2012
Skills
- Billing & Account Resolution
- Medical Documentation & Compliance
- Process Improvement & Auditing
- Scheduling & Workflow Management
- HIPPA & Regulatory Compliance
- Revenue Cycle Management
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Excellent communication
Timeline
Patient Access Representative II- Ins Verification
Memorial Hermann Northeast
03.2023 - Current
Nicu Floor Secretary/Direct Admin Specialist
Texas Children's Hospital
09.2022 - 03.2023
City Mail Carrier
USPS
01.2017 - 09.2022
Lead Patient Access Representative
Central Care Integrated Health Services
08.2012 - 01.2017
High School Diploma -
Atascocita High School
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