Treasure Hancock
Amarillo,TX
Summary
Reliable and motivated customer service professional with hands-on experience in fast-paced retail, healthcare, and logistics environments. Skilled in data entry, digital systems, inventory management, and direct patient support. Known for providing top-tier service, staying cool under pressure, and adapting quickly to new challenges. Passionate about helping people and keeping operations running smooth from front desk to backend tech
Overview
2
2
years of professional experience
Work History
Receptionist/ Donor Tech Support
CSL PLAMSA
07.2024 - Current
- Managed the full donor intake process, including data entry, verification, and collection of vital signs to ensure safe and accurate eligibility assessments.
- Delivered top-tier customer service by addressing donor questions, resolving concerns, and creating a positive, supportive donation experience.
- Safely removed phlebotomy needles from donors and provided proper aftercare, including bandaging and monitoring for post-donation reactions.
- Processed donor compensation using a Personal Digital Assistant (PDA) system, ensuring accuracy and efficiency in payouts.
- Maintained strict adherence to cleanliness, safety, and compliance protocols in a high-volume clinical setting.
Digital Shopper
Walmart
08.2023 - 04.2024
- Expertly navigated Walmart’s digital inventory and fulfillment systems to locate, prepare, and package online orders with speed and accuracy.
- Maintained top-tier customer satisfaction by selecting high-quality merchandise and ensuring timely fulfillment of each personalized order.
- Played a key role in streamlining the pickup and delivery process, helping to reduce wait times and improve order accuracy during peak hours.
- Worked efficiently under pressure in a fast-paced environment while maintaining attention to detail and brand standards.
Guest Service Representative
Tootn Totum
01.2023 - 07.2023
- Delivered fast and accurate customer service while processing transactions and managing daily cash drawer reconciliations.
- Maintained fully stocked shelves by restocking beverages and tobacco products, improving product availability and customer satisfaction.
- Operated handheld inventory systems to monitor and regulate hot food prep levels, ensuring consistent access to fresh items during peak hours.
- Supported store cleanliness and organization, creating a welcoming environment for customers and boosting the overall shopping experience.
Education
High School Diploma -
Tascosa High School
Amarillo, TX05.2023
Skills
Customer Service & Communication
Data Entry & Digital Systems (PDA, DMS)
Inventory & Order Management
Vital Signs Collection & Donor Care
Cash Handling & Transaction Accuracy
Time Management & Multitasking
Fast Learner & Team Collaboration
Timeline
Receptionist/ Donor Tech Support
CSL PLAMSA
07.2024 - Current
Digital Shopper
Walmart
08.2023 - 04.2024
Guest Service Representative
Tootn Totum
01.2023 - 07.2023
High School Diploma -
Tascosa High School
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