Treasure Maxwell
Humble,TX
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Organized Patient Service Representative with [Number] years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
Conduent Call Center
01.2020 - Current
- Call center credit card
- Developed customer service scorecards to measure customer service performance.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Provided outstanding customer service.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Identified, analyzed, and researched systemic issues and made recommendations for resolution.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Contributed to the company''s ongoing success by actively seeking opportunities for personal growth and skill development within the healthcare customer service field.
Health Service Customer Service
Texas Health And Human Services
01.2018 - 08.2020
- Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
- Acted as an advocate for patients in need of specialized services or resources, liaising with external agencies to facilitate access and support ongoing health goals.
- Developed innovative strategies for addressing patient concerns or complaints promptly with resourceful solutions that prioritized overall wellbeing.
Cashier/Sales Associate -Part Time
Office Depot OfficeMax
09.2018 - 08.2019
- Money and helping customers
- Part Time Job
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Service/Management
SPLASHTOWN
05.2015 - 09.2018
- Handled money and helped people
Education
High School Diploma -
Nimitz High School
Houston, TX06.2018
Skills
- FOOD SERVICE (Less than 1 year)
- CUSTOMER SERVICE (5 years)
- RECEPTIONIST (Less than 1 year)
- RETAIL SALES (Less than 1 year)
- Cash Handling
- Team Player
- Microsoft Office
- Data Entry
- Cash Register
- Cash Handling (7 years)
- Cooking
- POS
- Word
- Fast learner
- Filing
- Inventory
- Basic Math (6 years)
- Computer Skills (6 years)
- Customer Service (7 years)
- Warehouse Associate
- Order Puller
- Time Management (1 year)
- Admission (1 year)
- Front Desk (1 year)
- Sal
- Call center
- Warehouse Clerk
- Night Audit
- Front Desk
- Microsoft Excel
- English
- Typing
- Load & Unload
- Cashiering
- Packaging
- Guest Services
- Windows (2 years)
- Data entry proficiency
- Claims Processing
- Healthcare industry understanding
- Call center experience
- Follow-up skills
- Medical billing knowledge
- Policy Adherence
- Stress Tolerance
- Up-selling capabilities
- Patient confidentiality
- Appointment Scheduling
- Medical terminology knowledge
- Multitasking and Organization
- HIPAA Compliance
- EMR
- Customer Service
- Insurance Billing
- Problem-Solving
- Team Leadership
- Quality Assurance
Certification
Manger Assistant, 09/01/16, 02/01/17
Personal Information
Title: Cashier/stocker /customer service
Timeline
Healthcare Customer Service Representative
Conduent Call Center
01.2020 - Current
Cashier/Sales Associate -Part Time
Office Depot OfficeMax
09.2018 - 08.2019
Health Service Customer Service
Texas Health And Human Services
01.2018 - 08.2020
Customer Service/Management
SPLASHTOWN
05.2015 - 09.2018
High School Diploma -
Nimitz High School
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