Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Treasure Norton

Summary

Strong leader and problem-solver with 15+ customer service experience seeking to secure a position as a remote customer service representative

Overview

13
13
years of professional experience

Work History

Assistant Manager/Cashier Assistant

Variety Wholesales - Rose's
08.2023 - 09.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Supervisor/Direct Service Worker

Visions Of Tomorrow, Inc.
12.2021 - 08.2023
  • Enhanced client satisfaction by implementing efficient care coordination strategies and improving communication among healthcare team members.
  • Improved client quality of life by implementing personalized care plans and providing daily support.
  • Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
  • Maintained high levels of compliance with regulatory standards and state health policies through consistent monitoring and staff education efforts including staff training sessions.
  • Assisted clients in achieving personal goals by providing emotional support and encouragement throughout their journey.
  • Maintained a clean and comfortable living environment for clients by performing regular household chores and maintenance tasks
  • Improved client and employee satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Cashier/Cook's Assistant

Sweet Cajun Red Seafood, Inc.
09.2021 - 12.2021
  • Prepped ingredients and followed recipes closely for consistent taste, quality and presentation.
  • Prepared food orders to support waitstaff
  • Assisted customers with inquiries and provided exceptional service, resulting in positive consumer feedback
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Insurance Coordinator/Receptionist Supervisor

Norton Family Dentistry
10.2019 - 09.2021
  • Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
  • Reduced claim-processing time by implementing an improved tracking system for faster resolution.
  • Conducted thorough policy reviews, identifying gaps in coverage and offering appropriate solutions to ensure payment of provided services
  • Improved client retention through proactive policyholder outreach and exceptional customer service.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Mentored new hires within the department, sharing best practices and fostering team cohesion.
  • Verified insurance and communicated coverage to staff and patients.
  • Obtained data such as patient, insurance ID, insurance provider and dental codes to properly file insurance claims.

Shift Leader

Southern Classic Chicken
07.2018 - 08.2019
  • Maintained and ensured customer satisfaction through serving prompt and correct orders, addressing customer concerns quickly and solving problems effectively
  • Enhanced kitchen and dining area efficiency by maintaining a clean and organized work area.
  • Ensured food safety standards were met by properly storing and handling raw chicken products as well as any other produce involved in preparing food orders
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Admissions Clerk

Claiborne Memorial Medical Center
03.2017 - 06.2018
  • Safeguarded patient data in compliance with HIPAA and state hospital facility policies.
  • Accurately inputted patient and insurance information into company's computer system to verify availability of benefits for specified procedures or hospital admissions
  • Collected information, forms and signatures from patients or family members to create efficient admissions experience.
  • Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.

Shift Leader/Cashier Trainer

Little Caesar's
12.2010 - 02.2017
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Trained new employees and reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring precise accounting at the end of each shift.

Education

High School Diploma -

Homer High School
Homer, LA
05.2009

Skills

  • Experienced in Customer Service (15 years)
  • Teamwork
  • Problem Solving
  • Experience with Windows computer systems
  • Data Input
  • Insurance Verification
  • Goal-Oriented and Organized
  • Documentation and Editing
  • Flexible Availability
  • Dedication

References

  • Frederick Young - Postmaster, United States Postal Services (USPS), Homer, Louisiana, (318) 349-8386
  • David Robinson - Dean of Students, Homer High School, Homer, Louisiana, (318) 349-2893
  • Patrick Bradley-Shelman, Greater Manager - Enterprise Holdings (DFW Airport), Fort Worth, Texas, (318) 225-0631

Timeline

Assistant Manager/Cashier Assistant

Variety Wholesales - Rose's
08.2023 - 09.2023

Supervisor/Direct Service Worker

Visions Of Tomorrow, Inc.
12.2021 - 08.2023

Cashier/Cook's Assistant

Sweet Cajun Red Seafood, Inc.
09.2021 - 12.2021

Insurance Coordinator/Receptionist Supervisor

Norton Family Dentistry
10.2019 - 09.2021

Shift Leader

Southern Classic Chicken
07.2018 - 08.2019

Admissions Clerk

Claiborne Memorial Medical Center
03.2017 - 06.2018

Shift Leader/Cashier Trainer

Little Caesar's
12.2010 - 02.2017

High School Diploma -

Homer High School

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Treasure Norton