Treasure Tangwa
Laurel,MD
Summary
Customer service representative with few years of diverse experience in customer service and healthcare, adept at multitasking and problem-solving to enhance client satisfaction. Demonstrates strong skills in active listening, documentation, and client relations, consistently achieving improved service delivery and customer loyalty. Passionate about providing empathetic support
and innovative solutions to foster positive outcomes and maintain high standards of care
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Medication Technician
Second Family Care
Bowie, MD
05.2025 - Current
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
Customer Support Representative
Working Solutions ( TurboTax)
Remote
09.2023 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Streamlined customer support at TurboTax, resolving complex tax inquiries and maintaining an increase in monthly client satisfaction rate.
- Analyzed complex tax scenarios and implemented systematic solutions, resulting in customer inquiry resolution and enhanced service delivery.
Call Center Representative
Venture Data
Adelphi, MD
02.2023 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers
- Updated customer accounts and documented every customer interaction.
Education
Certified Medication Technician -
Compassionate Acadamy
Certificate - Pharmacy Technician
Stepful
10.2025
GED - Accounting And Finance
INSET College
Douala, Cameroon 08.2020
Skills
- Vital signs monitoring
- HIPAA compliance
- Dosage calculation
- Drug interaction awareness
- Medication storage
- Insurance verification
- Medication administration
- Multi-tasking
- Data entry
- Problem solving
- Quality control
Certification
Certified Medication Technician
Timeline
Certified Medication Technician
Second Family Care
05.2025 - Current
Customer Support Representative
Working Solutions ( TurboTax)
09.2023 - 05.2025
Call Center Representative
Venture Data
02.2023 - 06.2024
Certified Medication Technician -
Compassionate Acadamy
Certificate - Pharmacy Technician
Stepful
GED - Accounting And Finance
INSET College