Treasure Webster
Fernley,NV
Summary
With extensive experience in the hospitality industry, I possess a strong ability to strike a perfect balance between fulfilling guest requirements and attaining business objectives. Adept at organizing and proficiently managing administrative tasks, leading teams, and coordinating facility services. Known for seamless multitasking and efficient planning skills.
Overview
32
32
years of professional experience
Work History
Graveyard Casino Cage Cashier, Bartender
Pioneer Crossing Casino Fernley, NV
Fernley, NV
03.2021 - Current
- Enforced rules throughout daily activities such as company standard operating procedures, gaming regulations and federal regulations, including Title31 compliance
- Reported and filed all paperwork for casino transactions, noted and investigated discrepancies and reported on any notable incidents
- Completed casino cage transactions, including redeeming or purchasing chips on behalf of customers
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts
- Quickly and accurately counted drawers at start and end of each shift
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Performed end of day financial roll-over procedures in compliance with end of Gaming Day requirements, as well as resetting all financial documents, spread sheets, etc
- For Pre-Pay
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Removed debris to keep customer areas fresh and clean
- Decreased waste by following strict recipes and measurements for drinks
- Prepared and served alcoholic and non-alcoholic drinks based on ingredients provided
- Prepared mixes and garnishes and stocked glassware, condiments, beer and paper products to facilitate efficient operation
- Took beverage orders from guests or servers and accepted payment in cash or processed credit card transactions to capture revenue
- Arranged bottles and glasses in attractive and functional position to support efficient drink preparation and promotion of beverages
- Delivered exceptional guest experiences through attentive service and quick response to issue
- Provided attentive service and proactively assessed guest needs
Manufacturing Production Associate
Tesla Gigafactory
Sparks, NV
08.2022 - 06.2024
- Ensured workspaces consistently met 5S standards for cleanliness and efficiency.
- Made sure that products were produced on time and are of good quality.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
- Participated in troubleshooting efforts when problems arose during the manufacturing process in order to minimize disruptions to production schedules.
- Assembled products according to changing daily work orders and specific customer needs.
- Documented production information via daily system logs and discussed issues with management.
- Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
- Mentored new hires on company policies, standard operating procedures, and specific job responsibilities to foster a supportive work environment.
- Improved product quality by adhering to strict quality control measures, conducting inspections, and promptly addressing any issues.
- Conducted root cause analysis for defects in finished products, implementing corrective actions to prevent future occurrences of similar issues.
- Collaborated with cross-functional teams to ensure seamless communication and alignment of production goals across departments.
- Streamlined inventory management by accurately tracking materials usage and updating records accordingly.
- Enhanced production efficiency by implementing Lean Manufacturing principles and optimizing workflow processes.
- Increased workplace safety by following established protocols, identifying potential hazards, and conducting safety trainings for team members.
- Utilized hand tools and machinery to safely complete assembly processes.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Collaborated with team members to meet production deadlines.
- Loaded and unloaded materials from conveyor belts to support continuous production.
- Examined incoming materials and compared to documentation for accuracy and quality.
Fundraiser Marketing Coordinator
Golden Hearts /D.A.R.E.
Reno, NV
04.2022 - 07.2022
- Planned and implemented fundraising events.
- Raised significant funds by developing and executing effective fundraising campaigns.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Increased community awareness of organization''s mission by organizing and participating in public speaking engagements.
- Collaborated with marketing team to create compelling promotional materials for fundraising campaigns.
- Developed and executed creative strategies to promote fundraising events.
- Analyzed fundraising data to identify trends and develop strategies for improvement.
Guest Service Representative, Server & Hostess
The Cracker Barrel Atlanta, GA
Atlanta, GA
06.2016 - 09.2016
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Head of Marketing and Sales Communications
Eddie CO. Las Vegas, NV
Las Vegas, NV
04.2012 - 03.2016
- Aligned activities with corporate objectives by coordinating marketing, sales and IT processes
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations
- Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets
- Briefed senior executives on monthly projections, product launches and other marketing plans
- Developed innovative and targeted collateral to support overall branding objectives
Brand Ambassador, Marketing and Merchandising
Independent Agent—Various Companies Las Vegas, NV
Las Vegas, NV
09.2004 - 06.2007
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders
- Planned and coordinated product availability for advertising and promotion purposes
- Ran markdown reports, managed store replenishment and analyzed buying reports
- Established strong vendor relationships to maintain and support business
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Worked with managers and advertising directors to optimize promotions
Ancient Artifacts, Coins and Antiquities Dealer
Ancient Creations Inc. Las Vegas, NV
Las Vegas, NV
06.2003 - 07.2005
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Brought in over $70,000 in revenue per shift
- Developed and maintained relationships with star clients, potential clients and suppliers through continual communication, research and excellent, sincere care
- Studied latest trends to add new merchandise to product lineup, improving sales revenues by impressive amounts on a monthly basis
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Engaged with customers to effectively build rapport and lasting relationships
General Manager Sales, Marketing and Merchandising
Breath O2 Inc. Las Vegas, NV
Las Vegas, NV
07.2002 - 03.2004
- Arranged shelves, bins and racks at7 locations
- Developed and implemented creative promotional strategies, that were successful in taking 'at risk' stores and lounges from D and F level producers into solid B level competitors, despite their low foot traffic locations, in less than2 quarters
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Updated pricing and signage to complete product displays and educate customers
- Worked with managers and advertising directors to optimize promotions
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Monitored inventory levels and kept adequate stock in product displays on sales floor
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives
Office Manager
CUTCO Las Vegas, NV
Las Vegas, NV
10.2001 - 06.2002
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Maintained computer and physical filing systems
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Assistant Store Manager
Styles For Less Las Vegas, NV
Las Vegas, NV
02.2001 - 11.2001
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Supervised and evaluated staff of9 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
- Rotated merchandise and displays to feature new products and promotions
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
- Reviewed sales and gross profit reports to determine options for increasing market growth
Fashion Retail Sales Personal Shopper
Charlotte Russe Las Vegas, NV
Las Vegas, NV
08.2000 - 08.2001
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Merchandised attractive shelf displays with current offerings to drive store sales
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Conferred with customers to understand needs and make targeted fashion recommendations
- Picked quality and accurate items for3-5, personalized client orders daily
- Dressing celebrities, extras and models for special events such as: The Radio Music Awards, Vegas night club openings and MTV's Say What Karaoke
- I did this in a way that showcased our products in a 'Rock-star Vibe'
- Tracked substitutions and informed customers of changes
Assistant General Manager
The Body Shop Las Vegas, NV
Las Vegas, NV
07.2000 - 07.2001
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies
- Developed innovative sales proposals to promote product quality and showcase market comparisons
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Built customer loyalty by devising promotions and products according to customer needs and budget
- Set effective store schedules based on forecast-ed customer levels, individual employee knowledge and service requirements
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
- Kept inventories accurate with daily cycle counts and monthly audits to identify and resolve variances
Senior Journeymen Braider and Performer
Braids For Maids At The Renaissance Pleasure Fair San Bernardino, CA
San Bernardino, CA
02.1993 - 06.2001
- Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures
- Sang and danced as part of creative ensembles for dramatic and comedic performances
- Mentored other braiders and actors in new methods of performance to improve acting, singing, historical accuracy, sales, client care and braiding techniques
- Supported production needs by setting up and breaking down stages, moving props and distributing supplies
- Created original works and used public information to fuel improvisational historical recreation performances
- Attended and taught workshops on: - Elizabethan braiding, speech, song, and history - Improvisational acting
- Leveraged skills in gesturing, body movement and special voices to draw in audience members and build emotional engagement
- Implemented special songs, and original skits to diversify performances and draw in customers
- Managed20 employees, (of my own age as well as much older than myself) per shift successfully
- Developed consistent, monthly and yearly return clientele loyalty
Education
Associate of - Psychology and Performing Arts
Grossmont College
El Cajon, CAHigh School Diploma - undefined
Grossmont High School
La Mesa, CA06.1999
Skills
- Client Needs Assessment
- Hospitality Service Expertise
- Sales and Promotion
- Order Accuracy
- Currency counting
- Voucher and chips cashing
- Compassion
- Adaptability
- Good listening skills
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Customer service
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Active listening
- Decision-making
- Problem resolution
Accomplishments
2 European Chamber Choir EnsambleTours
3 Chamber Choir CD recordings
Multiple lead performances: Shakespearian, Contemporary and Musical Theater
6 years Habitat for Humanity
6 years F.B.L.A.
10 years+ Self Homeschooling of my children
History and Anthropology
I am extremely fascinated by humanity's older and ancient history, cultures, religions, mythologies, politics and food. In my downtime I research historical events, cultures and people in an effort to understand the motivations that set certain events and movements into action.
Timeline
Manufacturing Production Associate
Tesla Gigafactory
08.2022 - 06.2024
Fundraiser Marketing Coordinator
Golden Hearts /D.A.R.E.
04.2022 - 07.2022
Graveyard Casino Cage Cashier, Bartender
Pioneer Crossing Casino Fernley, NV
03.2021 - Current
Guest Service Representative, Server & Hostess
The Cracker Barrel Atlanta, GA
06.2016 - 09.2016
Head of Marketing and Sales Communications
Eddie CO. Las Vegas, NV
04.2012 - 03.2016
Brand Ambassador, Marketing and Merchandising
Independent Agent—Various Companies Las Vegas, NV
09.2004 - 06.2007
Ancient Artifacts, Coins and Antiquities Dealer
Ancient Creations Inc. Las Vegas, NV
06.2003 - 07.2005
General Manager Sales, Marketing and Merchandising
Breath O2 Inc. Las Vegas, NV
07.2002 - 03.2004
Office Manager
CUTCO Las Vegas, NV
10.2001 - 06.2002
Assistant Store Manager
Styles For Less Las Vegas, NV
02.2001 - 11.2001
Fashion Retail Sales Personal Shopper
Charlotte Russe Las Vegas, NV
08.2000 - 08.2001
Assistant General Manager
The Body Shop Las Vegas, NV
07.2000 - 07.2001
Senior Journeymen Braider and Performer
Braids For Maids At The Renaissance Pleasure Fair San Bernardino, CA
02.1993 - 06.2001
Associate of - Psychology and Performing Arts
Grossmont College
High School Diploma - undefined
Grossmont High School