Treasure Williams
Montclair,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the customer services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Teacher
KinderCare Learning Centers
01.2024 - Current
- Collaborated with colleagues to develop innovative approaches to teaching.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
Service Arrangement Rep (Temporary)
Forest Lawn
02.2022 - 08.2022
- Meeting with families and visitors to effectively answer questions or resolve problems
- Assisting with processing and filing Death Certificates, Interment/Cremation Permits, obituaries, and memorial tributes
- Collecting information and creating client family files
- Coordinating paperwork, answering telephones, filing, and data entry
- Collaborating with other functional departments to ensure guest needs are met and resolved
- Covering the Reception Desk and Information Booth when needed
- Serve families and visitors compassionately, promptly, and professionally, and must be understanding and respectful of the nature of our business.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Collected, arranged, and input information into database system.
- Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events.
Call Center Representative
Waterworks Aquatics
02.2021 - 02.2022
- First point of contact for all internal and external calls
- Supports store team members
- Processing new memberships
- Handling complaints
- Tend to customer questions and concerns immediately & recommend potential products or services to families by collecting customer information and understanding their needs openings
- Support store team members with staffing
- Scheduling shifts for all departments
- Assist with orientation of new team members
- Creating training schedules for new store team members
- Support store HR leaders in compliance and metrics in support of business goals
- Assists with intricate and sensitive projects by deadlines given while actively participating in and passes various continual training and role play assignments
- Attempt to persuade families to reconsider refunds and/or releasing their schedules.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Approved and terminated customer contracts upon request.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Dialer
Sk & Associates
06.2019 - 01.2021
- Managed daily operations of the dialer system, ensuring seamless integration with other technologies utilized in the call center environment.
- Troubleshot technical issues related to the automatic outbound calling process, quickly identifying root causes of problems and implementing effective solutions to minimize service disruptions for agents utilizing the system during peak hours of operation.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Maintained accurate records of calls placed and received.
- Trained new agents on dialer functions and best practices, enhancing team productivity levels.
Recreational Leader
City of Pasadena
08.2018 - 05.2019
- With the direction of the supervisor, leads staff, organizes recreation programs and/or special activities for all age groups at a community center, school site, or park
- Assists in planning and conducting special programs of a city-wide nature
- May be assigned as chief leader or serve as the only leader at a center, playground, park or special activities and events involving extensive facilities, large events, etc
- Instructs various games and interprets rules of play
- Determines and arranges for supplies, equipment, and facilities needed for various programs and activities
- Supervises the issuance, use, care and maintenance of recreation supplies and equipment assigned to center, playground, or activity
- Takes necessary precautions to ensure the safety of participants and spectators and renders first-aid as needed
- Cooperates with staff employees in promoting the total recreation program at an assigned location
- Maintains complete and accurate records of attendance, timesheet reports, accident reports, incident reports, activities, progress reports, and meets all deadlines
- Communicates with volunteers by phone and/or email
- Completes customer registration of activities/programs through department software.
Education
Bachelor's - Child Development
CSU Los Angeles
East LA, CA05.2025
Associates in Arts - Liberal Arts with Social Behavioral Sciences
Mount San Antonio
Walnut, CA05.2023
Skills
- Computer software: MS word, Excel, Publisher, Power Point, Outlook
- Database Management/ Report Generation
- Data Collection
- Scheduling & Preparation
- Problem-solving skills
- Customer Relationship Management
- Call Routing
- Typing Skills
- Telecommunications
- Customer Support & Service
Timeline
Teacher
KinderCare Learning Centers
01.2024 - Current
Service Arrangement Rep (Temporary)
Forest Lawn
02.2022 - 08.2022
Call Center Representative
Waterworks Aquatics
02.2021 - 02.2022
Dialer
Sk & Associates
06.2019 - 01.2021
Recreational Leader
City of Pasadena
08.2018 - 05.2019
Bachelor's - Child Development
CSU Los Angeles
Associates in Arts - Liberal Arts with Social Behavioral Sciences
Mount San Antonio
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