TREASURE WILLIAMS
Cleveland ,OH
Summary
Throughout my 10+ years as a Customer Service Representative, I’ve developed a reputation for resolving complex customer concerns with efficiency, empathy, and professionalism. My ability to build strong customer relationships has consistently driven repeat business and increased loyalty. I as have 6+ years in clerical work such as organizational skills time management my ability to handle sensitive situations. And lastly I have 3 years in management skills, training staff, and maintaining high performance standards. These defines skills have led me to an incredible success in my career
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Manager
Cleveland Clinic
06.2025 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Coached employees and trained on methods for handling various aspects of sales, excellent people skills during interaction with employees and customers, as well as complicated issues, and difficult customers.
Sales and Customer Service Associate
Aldi
Oh
08.2021 - 04.2025
- Focused on driving sales while ensuring high levels of customer satisfaction, as applying management principles to guide employee performance to ensure the quality and completion of work assignments.
- Played a crucial role in enhancing customer satisfaction and driving sales by combining customer service expertise with strong sales skills, excellent verbal and written communication skills
- Working fast and efficiently in a high volume environment, and the ability to stay organized while multi-task in a professional and efficient manner, following instructions and paying attention to details
- Ability to work both independently and within a team environment to apply company policies and procedures
Assistant
Assistant after School all-stars
05.2012 - 08.2021
- Classroom support assisted with classroom management, helped to maintain an orderly and conducive learning environment.
- Instructional Assistance Supported students in their learning by providing one-on-one or small group instruction, reinforcing lessons taught.
- Used supervision skills to monitor students during non-classroom times such as recess, lunch, and field trips, ensuring their safety and proper behavior.
- Answering phones, scheduling all meetings/ appointments, sending invoices, multitasking with day to day lessons plans, Administrative and clerical office work consists of filing, time management, organization skills and communication
Postal Carrier
USPS
06.2016 - 01.2020
- Maintained a high level of customer service, ensuring timely and accurate deliveries and addressing customer inquiries and concerns with professionalism.
- Applying customer relations skills
- Managed and organized a large volume of mail and packages daily, adhering to postal regulations policies.
- Demonstrated strong attention to detail by accurately processing and recording undeliverable and return to sender items.
Education
High School Diploma -
Penn Foster
Skills
- Organization and time management
- Customer service
- Communication (written and verbal)
- Microsoft Office proficiency
- Attention to detail
- Ability to multitask
Certification
Medical administrative assistant
Timeline
Retail Manager
Cleveland Clinic
06.2025 - Current
Sales and Customer Service Associate
Aldi
08.2021 - 04.2025
Postal Carrier
USPS
06.2016 - 01.2020
Assistant
Assistant after School all-stars
05.2012 - 08.2021
High School Diploma -
Penn Foster