Treatt Givens
Linden,NJ
Summary
Highly motivated and results-oriented professional with a proven track record of exceeding expectations in both operational management and technical environments. Leveraging 7 years of IT experience, I've cultivated strong, trusted relationships with OEMs and top-tier accounts, consistently delivering high-level professional services. My work ethic and ability to rapidly advance have been demonstrated throughout my career, and I am eager to bring my relationship-building skills to another company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Field Service Manager
Translucent Services
06.2024 - Current
- Leadership & Team Management: Managed and mentored a team of 34 engineers nationwide, fostering a collaborative and high-performing environment.
- Project Management & Execution: Successfully oversaw the rack, power, and configuration of storage arrays, ensuring projects meet deadlines and specifications.
- Technical Expertise & Problem Solving: Expertly troubleshoot hardware and software issues, effectively communicating with OEMs and internal teams to resolve complex problems.
- Stakeholder Communication: Proactively communicate project status, milestones, and potential roadblocks to specialists, consultants, project support managers, and executive leadership.
- Strategic Decision Making: Collaborated closely with the executive team to provide insights and make informed decisions contributing to company growth.
- Talent Acquisition: Partnered with recruiters to identify, interview, and hire qualified candidates, building a strong field service team.
- Business Development Support: Provided input to develop competitive pricing structures and cultivated strong partner relationships to secure additional business.
- Analyzed service reports to identify trends, driving strategic improvements in operational efficiency and customer experience.
- Managed a team of technicians, providing support and guidance for professional development.
Implementation Engineer (East Coast Lead IE)
Translucent Services
04.2021 - 06.2024
- Technical Implementation & Deployment: Led and executed the racking, powering, and configuration of storage arrays for key clients.
- Training & Mentorship: Developed and delivered training to new hires, significantly contributing to their onboarding and skill development.
- Documentation & Knowledge Sharing: Created internal documentation and exams, streamlining installation processes and ensuring consistent knowledge levels within the team.
- Problem Resolution & OEM Collaboration: Efficiently troubleshoot hardware and software issues, liaising with OEMs to achieve timely resolutions.
- Partner Collaboration & SOP Adherence: Worked closely with partners to ensure consistent adherence to Standard Operating Procedures (SOPs), maintaining quality and efficiency.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
Implementation Engineer
TSP Inc.
06.2018 - 03.2021
- Technical Expertise in Storage Solutions: Proficiently racked, powered, and configured storage arrays, ensuring seamless implementations.
- Break/Fix Management: Successfully responded to and resolved break/fix tickets within established SLA windows, minimizing downtime.
- Documentation & Process Improvement: Developed internal documentation to facilitate smoother and more efficient installations.
- Led implementation of complex software solutions, ensuring alignment with client specifications and industry standards.
- Managed multiple complex projects simultaneously, proving adept at prioritizing tasks to maximize time efficiency without sacrificing quality or attention to detail.
3PL Supervisor
Makespace
08.2016 - 06.2018
- Logistics & Operations Management: Oversaw all aspects of warehouse operations, including order picking, sorting, palletizing, loading/unloading, and inbound processing.
- Team Leadership & Oversight: Managed a team, ensuring efficient workflow and addressing any operational issues.
- Process Improvement: Proactively identified and implemented strategies to improve warehouse processes and efficiency.
- Inventory Management: Managed and maintained accurate inventory levels.
- Customer Service Liaison: Effectively communicated with customer service to resolve issues and ensure customer satisfaction.
Driver
Driver/Mover
06.2016 - 08.2016
- Logistics & Transportation: Safely and efficiently operated company vehicles to transport goods to customers.
- Customer Service: Provided excellent customer service during deliveries.
- Efficiency & Organization: Effectively packed, wrapped, and organized items for transport.
Driver
Enterprise Holdings
01.2016 - 06.2016
- Logistics & Vehicle Handling: Responsible for the safe and timely delivery of rental vehicles.
Retail Store Manager
T-Mobile
01.2015 - 01.2016
- Store Management & Operations: Successfully managed all day-to-day operations of a retail store, including sales, inventory, and team management.
- Team Development & Motivation: Developed and motivated a team of 7 employees, leading to improved performance and cohesiveness.
- Sales Strategy & Execution: Implemented strategies to maximize sales conversion and customer experience.
- Performance Analysis & Planning: Conducted quarterly SWOT analysis and developed SMART action plans to drive business growth.
- Inventory Management & Loss Prevention: Maintained optimal inventory levels to minimize loss.
Retail Store Manager
T-Mobile
09.2013 - 01.2015
- Team Leadership & Development: Motivated and developed team members, leading to improved performance and customer satisfaction.
- Sales Coaching & Training: Ensured all employees utilized effective selling behaviors.
- Goal Setting & Performance Management: Set and monitored attainable goals for employees to increase profitability.
- Customer Issue Resolution: Effectively addressed and resolved customer service issues.
Retail Assistant Manager
T-Mobile
02.2013 - 09.2013
- Sales Performance: Consistently ranked in the top 2 for gross profit.
- Inventory Management: Maintained low shrink numbers.
- Product Knowledge & Customer Consultation: Provided expert advice on phone plans and devices.
Outside Sales
Fastenal
09.2007 - 01.2011
- Account Management: Managed over 100 customer accounts, building strong relationships and understanding their needs.
- Sales & Order Fulfillment: Processed customer orders and ensured timely delivery.
- Inventory Control: Managed store inventory through daily cycle counts.
- Financial Accountability: Responsible for collecting past due invoices.
Education
Computer Science
St. Peters College
Jersey City, NJundefined
Linden High School
Linden, NJSkills
- Scheduling jobs
- Managing service operations
- Field operations
- Remote team management
- SOP implementation
- Teamwork and collaboration
- Problem-solving
- Customer service
- Multitasking
- Reliability
- Interpersonal skills
- Training and development
Certification
- PureStorage FlashBlade Implementation Specialist
- PureStorage FlashArray Implementation Specialist
Timeline
Field Service Manager
Translucent Services
06.2024 - Current
Implementation Engineer (East Coast Lead IE)
Translucent Services
04.2021 - 06.2024
Implementation Engineer
TSP Inc.
06.2018 - 03.2021
3PL Supervisor
Makespace
08.2016 - 06.2018
Driver
Driver/Mover
06.2016 - 08.2016
Driver
Enterprise Holdings
01.2016 - 06.2016
Retail Store Manager
T-Mobile
01.2015 - 01.2016
Retail Store Manager
T-Mobile
09.2013 - 01.2015
Retail Assistant Manager
T-Mobile
02.2013 - 09.2013
Outside Sales
Fastenal
09.2007 - 01.2011
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Linden High School
Computer Science
St. Peters College
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