- I enjoy helping others and giving back to the community
- Gym Workouts
- Dancing
- Volunteering for community initiatives to give back to local communities and make a positive impact
Trebbie S. Dickerson
Windsor Mill,MD
Summary
Over thirty years of experience in customer service, claims processing, healthcare insurance, and data analysis. Demonstrated ability to enhance operational efficiency through effective task management and collaboration. Recognized for strong communication and analytical skills, consistently delivering results aligned with organizational goals. Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
36
36
years of professional experience
Work History
BCC Specialist II
Adecco Agency & CareFirst of Maryland, Inc.
01.2017 - Current
- Ensured accurate verbal and written communication supporting Broker Sales Staff and external customers.
- Coordinated Block Transfers, Broker of Records Transfers, and Broker/Agent Agreement reviews for DC and MD locations.
- Streamlined paperwork processing to maintain up-to-date agent licensing and appointment information for Group and IMD business.
- Analyzed documentation from Brokers, FSPs, GPs, or Direct Brokers to determine appropriate actions.
- Reviewed department Standard Operating Procedures and Quick Reference Guides for cohesive processing improvements.
- Researched and provided accurate responses to inquiries from internal and external customers in a timely manner.
- Entered BOR/Block Transfer data into AI Tracking Log, Facets, and MD mainframe system (CARE).
- Tracked and scanned approved Broker/Agent Agreements in DocuSign while verifying health licenses across State jurisdictions.
Testing Analyst/User Acceptance Tester
Kaiser Permanente
01.2014 - 01.2017
- Conducted comprehensive configuration testing for provider contracts, ensuring benefits alignment with requirements.
- Assessed results from documented feedback to enhance processes and capabilities.
- Executed claims quality review testing, validating member benefits prior to adjudication.
- Performed ICD 9 and ICD 10 testing across various claims projects.
- Created testing scenarios aligned with product plans for accurate benefit configuration validation.
- Communicated user testing outcomes to business partners for timely sign-off and approval.
- Produced and presented weekly status reports to stakeholders, highlighting key progress.
- Assisted in onboarding new hires, facilitating a smooth integration process.
Business Process Consultant
ATR International, Inc.
01.2012 - 01.2014
- Conducted User Acceptance Testing (UAT) with validation team to ensure compliance with requirements.
- Maintained integrity of business model testing environment for accurate results.
- Coordinated testing schedules with project team to optimize resource allocation.
- Triaged incoming service requests from project team for efficient resolution.
- Developed internal audit process to enhance quality control measures.
- Established structured workflow process to streamline operations.
- Executed configuration design process for testing and validation procedures.
- Tested BETS system and conducted assessments for code freeze changes.
Customer Relation Billing Rep
Baltimore Gas and Electric
01.2010 - 01.2012
- Managed customer inquiries and complaints in call center across various business lines.
- Developed matrix design for efficient handling of customer inquiries utilized by entire call center.
- Received escalated calls from customers, resolving complex inquiries effectively.
Business Analyst/User Acceptance Tester
CareFirst of Maryland, Inc
01.1989 - 01.2009
- Facilitated creation and modification of test scripts for claims processing system during UAT Testing.
- Provided data and systems analysis support to project team for UAT Testing.
- Assisted in executing testing system deployment activities to enhance efficiency.
- Developed comprehensive documentation for customer requirement specifications.
- Conducted research and analysis on claims adjudication issues, reporting findings to Project Managers.
Education
BA - Mass Communication
North Carolina A&T University
Greensboro, NC05.1989
Skills
- Written and Verbal Communication: 20 Years Currently
- Claims Processing: 20 Years Currently
- Claims/Customer Service: 20 Years Currently
- Data Analysis: 20 Years Currently
- Healthcare Administration: 20 Years Currently
- Computer Literacy: 20 Years Currently
- Medical Benefits: 20 Years Currently
- Research and Development: 20 Years Currently
Interests
Timeline
BCC Specialist II
Adecco Agency & CareFirst of Maryland, Inc.
01.2017 - Current
Testing Analyst/User Acceptance Tester
Kaiser Permanente
01.2014 - 01.2017
Business Process Consultant
ATR International, Inc.
01.2012 - 01.2014
Customer Relation Billing Rep
Baltimore Gas and Electric
01.2010 - 01.2012
Business Analyst/User Acceptance Tester
CareFirst of Maryland, Inc
01.1989 - 01.2009
BA - Mass Communication
North Carolina A&T University
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