T. Rebeka Rodriguez
Eden,Utah
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Guest Services Agent
Powder Mountain Resort
12.2022 - Current
- Sales and guest services in an inbound call center.
- Handle customer issues and complaints.
- Complete sales and reservations for all resort products.
- Direct incoming telephone traffic, call screening for all departments.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
- Responded to customer calls, texts and emails to answer questions about products and services.
Clinical Technician
Dental Solutions
09.2019 - Current
- Design and fabricate fixed prosthetics using digital CAD/CAM, milling and 3D printing.
- Machine maintenance
- Inventory control
Dental Office Assistant
Joyful Smiles
10.2017
- Patient retention and treatment plan acceptance, insurance verification and billing, general office duties and chairside assisting.
Dental Lab Tech
Crown Creations
10.2016 - 08.2017
- Digital design and fabrication of fixed restorations, including scanning, model work, and finishing.
Clinical Technician
Dental Solutions
01.2010 - 08.2017
- Entry level dental assistant with increasing skills and responsibilities
- Expanded functions include orthodontic, sleep appliance, TMJ therapy, temp fabrication, and patient communications
- Helped implement in house full service dental lab from the ground up.
Machinist's Assistant/Assembler
Williams International
01.2005 - 01.2007
- Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
- Used various precision measuring instruments to check workpiece accuracy.
- Process, clean and assemble parts according to work orders.
LMT
Self-employeed
01.1995 - 01.2007
- Maintained accurate and up-to-date client records.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
- Addressed specific client concerns through targeted therapeutic massage interventions.
Education
Certificate in Dental Assisting, CPR, and radiology -
Utah Institute of Dental Assisting
North Ogden, Utah01.2010
Certificate in Massage Therapy and licence as an LMT -
Utah College of Massage Therapy
Salt Lake City, Utah01.1995
Skills
- Great communication and customer service
- Attention to detail and a strong work ethic
- Call triaging
- Active Listening
- Service Upselling
- Payment Processing
- Calm Under Pressure
- Inbound Phone Call Management
- Complaint resolution
- Data Entry
- Billing Adjustments and Refunds
Timeline
Guest Services Agent
Powder Mountain Resort
12.2022 - Current
Clinical Technician
Dental Solutions
09.2019 - Current
Dental Office Assistant
Joyful Smiles
10.2017
Dental Lab Tech
Crown Creations
10.2016 - 08.2017
Clinical Technician
Dental Solutions
01.2010 - 08.2017
Machinist's Assistant/Assembler
Williams International
01.2005 - 01.2007
LMT
Self-employeed
01.1995 - 01.2007
Certificate in Dental Assisting, CPR, and radiology -
Utah Institute of Dental Assisting
Certificate in Massage Therapy and licence as an LMT -
Utah College of Massage Therapy
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