TREBORA EVANS
Houston,TX
Summary
Currently seeking a position as a patient access representative where I can utilize my 2 years’ experience in the field.
Overview
20
20
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
APCO/ EASYCARE
07.2018 - Current
- Handle a high volume of inbound calls and make in excess of 100+ outbound calls to existing customers, per day
- Tasked with captivating customers and cultivate interest in renewing their coverage
- Provide a solution on the first call with our valued existing EasyCare customers.
PATIENT ACCESS REPRESENTATIVE
HILLCROFT MEDICAL CLINIC
10.2016 - 09.2017
- Greeted patients as they arrive for appointments, answer phones and schedule new and follow-up appointments
- Responsible for the check-in process, including collecting insurance and ID cards, scanning information and entering/updating and verifying all demographic information, ensuring accuracy of demographic and insurance information
- Collected patient payment at designated point in the patient appointment, sort and deliver mail, faxes, and packages and order supplies and monitors supply inventory
- Performed various clerical or administrative functions.
PATIENT ACCESS REPRESENTATIVE II/ER
PARK PLAZA HOSPITAL
05.2016 - 10.2016
- Greeted patients as they arrived in the emergency room
- Registered patients and discharged
- Obtain demographics, insurance and financial responsibility from patient or guarantor
- Monitored, reviewed and resolved patients’ issues
- Acquired rooms for inpatient / outpatient stay
- Communicated with multiple levels of medical staff including physicians and nurses
- Procured signatures for medical consent form and preauthorized when applicable
- Systems used daily included- PAS, Citrix, VI Web, Easy Web, Right Fax, CVM, Power Chart TMHS and Oder Checker.
CUSTOMER SERVICE REPRESENTATIVE
AMERIGROUP
09.2013 - 05.2015
- Developed and maintained positive customer relations and coordinates with various functions within the company to ensure customer request and questions are handled appropriately and in a timely manner
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- Received multiple telephone calls from internal/external customers and direct calls in an expedient, courteous and friendly manner.
DATA TECHNICAL SUPPORT COORDINATOR
VERIZON WIRELESS
01.2000 - 08.2012
- Proficient in MS Word, PowerPoint, Office Outlook and Corel WordPerfect
- Expert in Windows: XP, Vista, 7, 10, 8 and Apple operating systems
- Worked as a liaison with OEMS- Motorola, Samsung, LG, HTC, Blackberry, HP, Dell, Nokia, Pantech, Apple, Lenovo, Microsoft, Huawei and Gateway
- Executed exemplary troubleshooting techniques for determining root cause in both hardware and software devices.
Education
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Westbury High
Skills
- Skills & Abilities
- Customer service, patient services, computer literate, communication, team player and active listening skills
Timeline
CUSTOMER SERVICE REPRESENTATIVE
APCO/ EASYCARE
07.2018 - Current
PATIENT ACCESS REPRESENTATIVE
HILLCROFT MEDICAL CLINIC
10.2016 - 09.2017
PATIENT ACCESS REPRESENTATIVE II/ER
PARK PLAZA HOSPITAL
05.2016 - 10.2016
CUSTOMER SERVICE REPRESENTATIVE
AMERIGROUP
09.2013 - 05.2015
DATA TECHNICAL SUPPORT COORDINATOR
VERIZON WIRELESS
01.2000 - 08.2012
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Westbury High
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