Trecia Moulton
Spring,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strategic Reservation Specialist with exceptional skills in sales, customer service and pricing. Offering strong problem-solving abilities to address guest issues and reservation challenges. Friendly and customer-oriented with commitment to promoting patron satisfaction.
Overview
15
15
years of professional experience
Work History
Email Support/Chat Online/Customer Reservation Specialist
Avis Budget Group
08.2017 - 12.2023
- Answer chat messages, incoming phone calls from customers online professionally and responding to customer inquiries, provided customers with the organization's service and product information, identified, escalated priority issues and reported to Manager, routed inbound calls to the appropriate resource, fulfilled customer requests by clarifying desired information; completed transactions; and forwarded requests, maintained reservations by entering accurate information in a timely manner, and followed up complicated call backs when required
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Streamlined booking processes for increased accuracy and reduced wait times.
Customer Service Rep./ Trainer
American Water
04.2011 - 07.2017
- Answered incoming calls using standard scripts and procedures regarding complaints and issues with client billing issues, retained customers by upselling company products, basic troubleshooting for cell phones, entered and updated customer data into various systems, issued adjustment, credits, renewed and cancelled contracts, trained new employees when needed and graded quality scores
Customer Service Representative
Houston Community Call Center
05.2009 - 06.2011
- Answered incoming calls from T-Mobile customers requesting roadside assistance
- Dispatched service providers for tire changes, gas, winching services, lock out services, and towing services
- Issued out purchase orders and contacted customers back to ensure that there were safe.
Education
Bachelor of Science - Business Administration And Management
University of Houston - Downtown
Houston, TX06.2005
Alief Hastings High School
Houston, TX06.2000
Skills
- Customer Service Experience
- Team Development
- Reservation Software
- Sales Background
- Computer Reservation Software
- Data Entry
- Phone and Email Etiquette
Timeline
Email Support/Chat Online/Customer Reservation Specialist
Avis Budget Group
08.2017 - 12.2023
Customer Service Rep./ Trainer
American Water
04.2011 - 07.2017
Customer Service Representative
Houston Community Call Center
05.2009 - 06.2011
Bachelor of Science - Business Administration And Management
University of Houston - Downtown
Alief Hastings High School
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