Trecia Walters
Midlothian,VA
Summary
Dynamic leader and quick learner with a proven track record at JamOne Inc. Restaurant, enhancing customer loyalty and team performance through expert CRM software utilization and interpersonal skills. Achieved significant improvements in customer service excellence and team management, demonstrating a goal-oriented mindset and innovation in problem-solving. Excels in providing exceptional patient care, evidenced by enhanced patient satisfaction and team performance. Skilled in quick learning and interpersonal communication, adept at fostering client relationships and improving care standards.
Overview
5
5
years of professional experience
Work History
Customer Experience Team Lead
JamOne Inc. Restaurant
08.2020 - Current
- Developed and maintain positive relationships with key customers to ensure long-term loyalty.
- Oversees front-of-house operations, including wait staff, food servers, and cashiers.
- Create detailed reports on team performance metrics, identifying areas for improvement and implementing action plans to address them.
- Resolve complex customer issues by collaborating with ot managers and finding creative solutions.
- Play an instrumental role in launching new products or services by coordinating efforts across departments and ensuring seamless integration into existing customer support processes.
- Streamlined customer service processes, resulting in reduced wait times and increased efficiency.
- Implemented incentive programs to motivate staff and improve overall customer experience scores.
- Conducted regular performance reviews for team members, providing constructive feedback and setting achievable goals.
- Improved customer satisfaction ratings by implementing new training programs for team members.
- Implemented quality assurance measures designed to catch errors before they reached customers, minimizing negative impacts on the user experience.
- Coordinated training sessions for new hires, ensuring they were equipped with the necessary skills to provide excellent customer service from day one.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Practical Nursing Clinical Training
Henrico Doctors Hospital (ONCOLOGY)
01.2025 - 04.2025
- Gained valuable experience working within the Oncology unit, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Document care in a timely and accurate manner.
- Analyzed problems and worked with healthcare teams to develop solutions.
- Assist patients with activities of daily living (ADLs) such as bathing, dressing, ambulating, and toileting.
- Measure and record vital signs, including temperature, pulse, respiration, and blood pressure.
- Communicate effectively with patients, their families, and the healthcare team to provide updates on patient status and care.
- Follow infection control protocols to maintain a clean and safe environment.
- Observe and report any changes in patients’ conditions to the supervising nurse or healthcare provider.
- Provide emotional support and comfort to patients and their families.
- Work collaboratively with the healthcare team to ensure comprehensive patient care.
- Adhere to safety protocols to protect patients and staff, including proper use of equipment and emergency procedures.
- Maintain patient confidentiality and adhere to ethical and legal standards in nursing practice.
- Administer IVP and subcutaneous, and PO medications.
- Start and remove IVs
Practical Nursing Internship Training
Johnston Willis Hospital
02.2025 - 02.2025
- Enhanced patient care by effectively applying nursing techniques and maintaining accurate documentation.
- Implemented successful therapeutic communication techniques that helped reduce anxiety levels among distressed patients or family members during challenging situations.
- Demonstrated professionalism in all interactions with patients, families, and healthcare team members while maintaining confidentiality and upholding ethical standards.
- Applied critical thinking skills when assessing patients'' conditions, recognizing potential complications early on for swift intervention strategies.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Practical Nursing Clinical Training
Henrico Doctors Hospital- Parham
09.2024 - 12.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Enhanced patient care by effectively applying nursing techniques and maintaining accurate documentation.
- Document care in a timely and accurate manner.
- Analyzed problems and worked with healthcare team members to develop solutions.
- Assist patients with activities of daily living (ADLs) such as bathing, dressing, ambulating, and toileting.
- Measure and record vital signs, including temperature, pulse, respiration, and blood pressure.
- Communicate effectively with patients, their families, and the healthcare team to provide updates on patient status and care.
- Follow infection control protocols to maintain a clean and safe environment.
- Observe and report any changes in patients’ conditions to the supervising nurse or healthcare provider.
- Provide emotional support and comfort to patients and their families.
- Work collaboratively with the healthcare team to ensure comprehensive patient care.
- Adhere to safety protocols to protect patients and staff, including proper use of equipment and emergency procedures.
- Maintain patient confidentiality and adhere to ethical and legal standards in nursing practice.
- Administer IVP and subcutaneous, and PO medications.
- Start and remove IVs
Practical Nursing Clinical Training
Spring Arbor Assisted Living
06.2024 - 08.2024
- Provided compassionate and personalized care to elderly clients.
- Assisted with activities of daily living (ADLs) including bathing, dressing, grooming, feeding, and toileting.
- Monitored and recorded vital signs such as temperature, blood pressure, pulse, and respiration rates.
- Assisted clients with mobility and exercises.
- Accurately document patient care activities.
- Maintained a clean and safe living environment by performing light housekeeping and ensuring proper sanitation.
- Offered emotional support and companionship, enhancing clients’ mental and emotional well-being.
- Communicated regularly with family members and healthcare providers to update on clients’ conditions and care plans.
- Observe and report any changes in patients’ conditions to the supervising nurse or healthcare provider.
- Implemented infection control practices to maintain a healthy environment.
Education
Practical Nursing Program - Healthcare
Bryant And Stratton College
Richmond, VA04-2025
B. Ed. - History And Culture
The Mico University College
Kingston, Jamaica05-2013
High School Diploma -
Dinthill Technical High School
Kingston, Jamaica06-2006
Skills
- Team work/management
- Coaching and mentoring
- Goal-oriented mindset
- CRM software
- Interpersonal and social skills
- Creativity and innovation
- Policy improvement
- Outstanding communication skills
- Professionalism and etiquette
- Quality assurance
- Research and analysis
- Calm and professional under pressure
- Customer service excellence
- Data interpretation and management
- Problem-solving aptitude
- Customer/client relationships
- Patient care
Timeline
Practical Nursing Internship Training
Johnston Willis Hospital
02.2025 - 02.2025
Practical Nursing Clinical Training
Henrico Doctors Hospital (ONCOLOGY)
01.2025 - 04.2025
Practical Nursing Clinical Training
Henrico Doctors Hospital- Parham
09.2024 - 12.2024
Practical Nursing Clinical Training
Spring Arbor Assisted Living
06.2024 - 08.2024
Customer Experience Team Lead
JamOne Inc. Restaurant
08.2020 - Current
Practical Nursing Program - Healthcare
Bryant And Stratton College
B. Ed. - History And Culture
The Mico University College
High School Diploma -
Dinthill Technical High School