Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

TreCia Wider

Columbia,SC

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Polished, hard worker and willing to go extra mile to complete any task. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

16
16
years of professional experience

Work History

Account Specialist Medical Group

Prisma Health Richland
Columbia, SC
11.2023 - Current
  • Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
  • Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
  • Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Sales Associate Team Leader

Bath and Body Works, Limited Brands
Columbia, SC
02.2021 - Current
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth quarterly.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity during peak sale hours to drive commerce and exceed company quotas for the day.
  • Trained new team members in cash register operation, stock procedures and customer services using active listening skills and hands on mentor training.
  • Arranged new merchandise hourly with signage and appealing displays to encourage customer sales and move overstock items for swift shopper experience.
  • Built and maintained relationships with peers and upper management to drive team success to heighten comraderie and drive commerce for dispensation.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices daily to deter loss prevention and increase revenue.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Obtained signatures for financial documents and internal and external invoices.
  • Processed cash, credit and check transactions with POS system and cash register.
  • Supported business performance targets to drive improvements in sales and customer satisfaction levels.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
  • Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.

Consult Experience Specialist

Sono Bello
Columbia, SC
04.2022 - 01.2023
  • Completed new guest enrollment paperwork, ranging from approximately 12-90 patients daily and set up enrollment accounts in a variety of computer systems such as Zenoti, Athena, and Microsoft Word.
  • Scheduled evaluations and procedures for patients Including pre-operative and post-operative care to multiple surgical facilities consistently throughout the day to ensure swift processing time and achieve excellent quality service ratings for the company.
  • Consistently communicated multiple times and hour effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction to enhance overall patient and family satisfaction multiple times throughout the day.
  • Compiled and maintained 50-175 medical charts and reports hourly in complex digital databases, including EHR systems such as: Athena, Epic and Zenoti to assist physicians and surgical teams during peak surgical hours.
  • Answered multi-line phone system and directed callers to requested personnel and departments efficiently to resolve customer inquiries and complaints 24-72 times everyday.
  • Received and routed care team messages and documents hourly to appropriate staff using secure messaging, Microsoft teams and outlook to swiftly expedite any potential issues that may have been detrimental to the company's overall goal.
  • Escalated 12-21 complex customer concerns hourly to management for resolution to deter loss of profits and legal actions.
  • Processed patient intake information multiple times an hour and updated medical records prior to treatment to streamline seamless patient experience for physicians and staff members.
  • Dealt with constant and complex concerns hourly and developed successful resolutions satisfying business requirements and customer needs using critical thinking skills and analysis to increase profit margin.
  • Conveyed customer needs daily and preferences to design and production departments to increase revenue of sales and attract potential patients to meet monthly financial targets.
  • Compiled targeted or exhaustive marketing data weekly based on needs of specific research projects to drive commerce and assist with positive feedback for physician marketing.
  • Devised processes for using research data to identify and capitalize on advertising opportunities.
  • Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
  • Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness.
  • Identified potential markets and market segments with desired customers and gaps for optimum product demand.
  • Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
  • Performed comprehensive patient assessments and interviewed patients to compile medical histories.
  • Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Provided administrative support for patient care staff.
  • Demonstrated flexibility during changes to patient care practice.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Counselled patients on potential financial liabilities and payment requirements to fully prepare them for budgeting purposes leading up to medical procedure.
  • Collaborated hourly with clinical and administrative staff to meet patient needs.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Explained policies, procedures and services to patients.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.

Medical Receptionist

Carolinas Pain Center
Columbia, SC
05.2021 - 10.2021
  • Entered insurance, demographics and health history into patient database using Athena EMR for 15-50 patients daily.
  • Checked patients in and out for appointments and collected co-payments to ensure continuation of care was not disrupted every 15 minutes.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files using Epic EHR and Microsoft Excel for organization and to mainstream customer satisfaction experience.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines to protect patient privacy and physician continuity of care for state requirements.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants to preserve patient medical treatment in a timely manner.
  • Followed infection control procedures to protect patients and staff in waiting area to prevent spead of communicable and airborne germs.

Chiropractic Assistant

Adler Family Chiropractic P.C
Roswell, GA
01.2020 - 03.2020
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies to enhance patient treatment and convenience of care for physician.
  • Collected intake forms hourly, copied insurance cards and coordinated patient information for billing and insurance processing using Eclipse electronic medical records specific to Chiropractic practice.
  • Scheduled appointments for patients via phone and in person to increase revenue, marketing and profit for business.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.

Patient Service Representative

Baylor Scott & White Health
Temple, TX
06.2019 - 12.2019
  • Checked daily doctor schedules and verified insurance.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled patient appointment and procedures with Epic EMR.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Answered patient questions and fielded complaints.
  • Referred patients to appropriate professionals and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Reviewed patient accounts identified delinquent accounts and collected due amounts.
  • Categorized and labeled medical documents and documented work processes.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
  • Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
  • Printed ledgers for outpatient accounts and handled prescription refill requests.
  • Served as advisory resource by providing patient and family care expertise in form of educational materials, videos and latest information from CDC.
  • Assured regulatory compliance and professionalism across patient service.
  • Processed patient intake information and updated medical records prior to treatment.
  • Provided administrative support for patient care staff.
  • Compiled and maintained medical charts and reports in complex digital databases such as Epic EHR.

Sales Associate

Ross Stores Inc.
Harker Heights, TX
03.2018 - 12.2019
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Assisted customers by finding needed apparel items and checking inventory for items at other locations.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Developed and implemented new sales strategies to update product lines.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
  • Created and maintained sales environment to support business objectives.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Researched and communicated competitive activity to influence marketing plans and sales tactics.
  • Performed sales consultations and educated clients on products and services.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
  • Analyzed competitors' successes and failures, evaluating impact on market.

Prescription Benefit Specialist

United HealthCare Services Inc.
Killeen, TX
10.2016 - 06.2017
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Reviewed employee enrollments to verify accuracy, inputting all information into company's database.
  • Improved operations by working with team members and customers to find workable solutions.
  • Answered insurer questions regarding policyholders.
  • Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
  • Employed assumptive sales techniques to efficiently close and process sales.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Responded to inquiries and explained product features and service advantages to potential customers.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Communicated with clients by phone and email to answer questions and offer services.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Increased revenue by applying in-depth policy knowledge and persuasive communication skills to complete sales.
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
  • Evaluated customer desires and budgetary constraints to pick best products or services.
  • Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.

Financial Management Technician

United States Army
Fort Hood, TX
10.2011 - 10.2015
  • Developed company-wide budgets, monitored financial transactions and formulated financial reports.
  • Directed financial management activities, including reviewing internal controls and quality of services.
  • Managed corporate accounting, reporting, treasury, tax, contracts and legal operations, continuously improving company's analytical abilities.
  • Directed finances in compliance with generally accepted accounting principles, tax and state and federal regulations.
  • Verified that each business unit's strategic plan aligned with overall corporate strategic plan in cooperation with executive management team.
  • Maintained complete and timely financial documentation, conducted internal audits and communicated corporate finances to executive management.
  • Reviewed, analyzed and approved financial reports, monitored accounts and generated overall spending and business forecasts.
  • Oversaw cash management processes, including enhancing company's overall visibility and predicting future cash flows.
  • Reduced financial discrepancies, ensuring on-time, accurate deposit balances, incoming checks, available revenues and receipts for investment processes.
  • Generated reports supporting senior leadership in making adjustments to business policies and plans.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Coded invoices and other records to maintain organized and accurate records.
  • Provided clients with information on bank accounts, institutional policies, financial products and related services.
  • Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
  • Maintained records of accounts.
  • Monitored financial transactions and recommended ways to increase productivity.
  • Responded to 70-110 basic inquires per day regarding procedures, policies, check verification, deposits, stop payments, balances and lost and stolen credit cards.
  • Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
  • Developed graphs, charts and presentations to identify data trends and projections.
  • Provided financial reporting, forecasting and modeling to support management decision-making.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Assisted managers with additional duties during employee absences.
  • Created various documents and handled correspondence and memos to assist supervisor.
  • Established key relationships with peers throughout company to improve workflows and reduce communication bottlenecks.
  • Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.

Retail Sales Associate

Victoria's Secret
Macon, GA
03.2008 - 03.2010
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Promoted brand through event marketing, demonstrations and sales.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed payments and maintained accurate drawers to meet financial targets.

Education

Associate of Science - Health Administration

Central Texas College
Killeen, TX
06.2018

High School Diploma -

Mary Persons High School
Forsyth, GA
2007

Skills

  • Telephone etiquette
  • Effective written and verbal communication
  • Healthcare knowledge
  • Computer skills
  • Data entry
  • Patient scheduling
  • Appointment scheduling
  • Office administration
  • MS Office
  • Clerical

Additional Information

  • Activities , U.S Army Good Conduct Medal National Defense Service Ribbon Overseas Service Ribbon Army Service Ribbon 2

Timeline

Account Specialist Medical Group

Prisma Health Richland
11.2023 - Current

Consult Experience Specialist

Sono Bello
04.2022 - 01.2023

Medical Receptionist

Carolinas Pain Center
05.2021 - 10.2021

Sales Associate Team Leader

Bath and Body Works, Limited Brands
02.2021 - Current

Chiropractic Assistant

Adler Family Chiropractic P.C
01.2020 - 03.2020

Patient Service Representative

Baylor Scott & White Health
06.2019 - 12.2019

Sales Associate

Ross Stores Inc.
03.2018 - 12.2019

Prescription Benefit Specialist

United HealthCare Services Inc.
10.2016 - 06.2017

Financial Management Technician

United States Army
10.2011 - 10.2015

Retail Sales Associate

Victoria's Secret
03.2008 - 03.2010

Associate of Science - Health Administration

Central Texas College

High School Diploma -

Mary Persons High School

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TreCia Wider