Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Tredella Nolan

Waycross,GA

Summary

Experienced professional with a proven track record in delivering exceptional customer service and driving sales growth. Seeking a challenging position within a thriving company or organization that values dedication and ambition. Committed to continuous professional growth and advancement, eager to contribute expertise and passion for exceeding customer expectations.

Overview

26
26
years of professional experience

Work History

Team Leader, Customer Service Ambassador

Spade Staffing Service
05.2020 - 11.2022
  • Used problem solving skills when speaking with claimants regarding filing an unemployment claim.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Managed department call volume of 130 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Consistently managed 15-20 person staff, effectively resolving issues, which resulted in top ranking out of 15 teams.

Customer Service Sales, Tech Support and Collections

ERC
01.2016 - 08.2018
  • Handled phone calls from cable customers regarding consumers accounts.
  • Handled troubleshooting calls from customers regarding account.
  • Responsible for successfully meeting metrics.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Strengthened client relations through clear communication and prompt resolution of disputes.
  • Assisted in training new team members on company policies, procedures, and collections software tools.
  • Contributed to positive work environment by fostering teamwork, sharing best practices, and providing guidance to colleagues as needed.
  • Achieved consistently high call quality scores by adhering to company guidelines and demonstrating exceptional communication skills.
  • Balanced multiple priorities effectively while maintaining strong attention to detail in all aspects of work.
  • Streamlined collections processes for improved efficiency and faster debt recovery.
  • Evaluated customer creditworthiness, making informed decisions on account management strategies.
  • Collaborated with cross-functional teams to identify process improvements and implement best practices in collections operations.

PROCTOR, RECRUITER, BIDDER, VIRTUAL CUSTOMER SERVICE TEAM LEADER

IRWIN MARKETING GROUP
10.2003 - 12.2017
  • Maintained compliance with test center policies, practices and procedures.
  • Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.
  • Secured testing materials and maintained confidentiality of all details.
  • Contributed to fair assessment practices by reporting any cases of academic dishonesty or misconduct according to established procedures.
  • Proctored Taste Testing and Product Placement tests for up to 40 respondents.
  • Streamlined exam processes by efficiently distributing, collecting, and organizing test materials before, during, and after examinations.

STYLING SALES EXPERT, 3RD KEY HOLDER

Lane Bryant
08.2007 - 10.2010
  • Up-Selling of accessories of another department merchandise.
  • Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
  • Fostered collaborative environment within team, promoting effective communication and teamwork towards shared goals.
  • Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
  • Built rapport with customers and assessed needs to make product recommendations.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Motivated and trained 8 team members to meet and exceed sales goals through positive reinforcement.

PREP COOK, LINE COOK, ADMINISTRATIVE ASST, EVENT SALES COORDINATOR

FAYE'S VINEYARD CATERING SERVICE
06.1996 - 10.2003
  • Worked closely with sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
  • Trained team members in successful strategies to meet operational and sales targets.

FRAUD ANALYSIS CUSTOMER SERVICE COLLECTION

CITIBANK
02.1999 - 12.2002
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Facilitated cross-functional collaboration between billing departments and customer service teams to identify and resolve invoicing discrepancies.
  • Negotiated payment plans with delinquent customers, balancing their financial needs with company revenue objectives.

Education

BACHELOR’S DEGREE in BUSINESS MANAGEMENT - Business

American InterContinental University-Online
Evansville, IN
09.2026

Skills

  • Collections (10 years)
  • Retail sales (10 years)
  • Call center (10 years)
  • Management (4 years)
  • Receptionist (10 years)
  • Sales (7 years)
  • Customer Support (10 years)
  • Event Sales Coordinator (10 years)
  • Customer Service (10 years)
  • Virtual Customer Service(7years)
  • Tech Support (2 years)
  • Event Coordinator (10 years)

Accomplishments

    Award for Customer Service of the Year

Affiliations

Lifetime Member of Future Business Leaders of America

Timeline

Team Leader, Customer Service Ambassador

Spade Staffing Service
05.2020 - 11.2022

Customer Service Sales, Tech Support and Collections

ERC
01.2016 - 08.2018

STYLING SALES EXPERT, 3RD KEY HOLDER

Lane Bryant
08.2007 - 10.2010

PROCTOR, RECRUITER, BIDDER, VIRTUAL CUSTOMER SERVICE TEAM LEADER

IRWIN MARKETING GROUP
10.2003 - 12.2017

FRAUD ANALYSIS CUSTOMER SERVICE COLLECTION

CITIBANK
02.1999 - 12.2002

PREP COOK, LINE COOK, ADMINISTRATIVE ASST, EVENT SALES COORDINATOR

FAYE'S VINEYARD CATERING SERVICE
06.1996 - 10.2003

BACHELOR’S DEGREE in BUSINESS MANAGEMENT - Business

American InterContinental University-Online

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Tredella Nolan