Tredina Benson
Lithia Springs,GA
Summary
Dynamic and results-driven management professional with 25 years of experience in retail management, demonstrating a proven ability to lead teams, drive business growth, and deliver exceptional customer service. Expertise in overseeing operations, implementing strategic initiatives, and fostering a collaborative team environment. Strong communicator and leader with a commitment to continuous improvement and excellence.
Overview
23
23
years of professional experience
Work History
Front End Manager
BJ's Wholesale Club
11.2023 - Current
- Responsible for managing, monitoring, and directing all Front-End business components in the execution and delivery of exceptional service and value.
- Provide team member oversight and direction to exceed performance expectations and results in areas including Frontline, Membership, Front Door, and Utility Clerks.
- Execute company programs and initiatives to drive membership metrics/growth, improve VOM scores, and ensure maintenance standards are met.
- Lead through change, model leadership competencies, build credibility, and act as a champion for business growth.
- Communicate effectively, providing the information the team requires to be successful.
- Build high-performing teams by creating a culture of collaboration, providing feedback, direction, and follow-up to drive business results and support team member engagement.
- Deliver results by executing business expectations within expected timeframes through clear expectations, follow-up, and accountability.
Assistant Manager
Walmart
03.2008 - 09.2023
- Overhauled all operational and functional areas of the store, providing oversight across sales, appraising stock and inventory levels, merchandising, customer service, and human resources management.
- Built a customer-focused team through recruiting, training, coaching, and mentoring to ensure effective existing and potential sales.
- Maintained merchandise and orchestrated a comprehensive visual plan, resulting in improved sales.
- Outperformed sales goals by supporting the senior leadership team in implementing strategic procedures and policies that encouraged optimum performance.
- Increased productivity by training the team on customer service and selling skills, company policies and operations, and product knowledge.
- Stayed up-to-date with trends, legislation, acts, and regulations in equity, inclusion, human rights, workplace harassment, and labor/management.
Customer Service Manager
Walmart
03.2001 - 03.2008
- Promptly and methodically handled high-value customer queries and escalations via telephone, mail, and in person with initiative and good judgment.
- Innovated and implemented a competitive customer service program that resulted in improved employee engagement and customer satisfaction scores.
- Improved retention rates by coaching, guiding, and mentoring new customer service agents on delivering high levels of customer service.
- Achieved significant cost savings by effectively administering the budget of the customer service department.
- Influenced senior leadership by providing strategic HR guidance in employee relations, policy and procedure interpretation, and progressive discipline.
- Recognized multiple times for excellent customer service.
Education
Associate of Science - Business Management
Tidewater Community College
Norfolk, VA03.2008
Skills
- Team Leadership
- Customer Service Excellence
- Strategic Planning and Execution
- Inventory and Merchandising Management
- Recruitment and Training
- Performance Management
- Budget Management
- Communication and Collaboration
- Regulatory Compliance
- Problem-Solving and Decision-Making
Timeline
Front End Manager
BJ's Wholesale Club
11.2023 - Current
Assistant Manager
Walmart
03.2008 - 09.2023
Customer Service Manager
Walmart
03.2001 - 03.2008
Associate of Science - Business Management
Tidewater Community College