TREESA GOODMAN
Wilmington,DE
Summary
Dedicated, organized, and efficient Office Coordinator/Administrative Assistant with 8+ years of expertise in supporting Executives and Office Staff. Demonstrates skills in reducing costs, negotiating contracts, and coordinating travel/conferences. Successful in resolving customer concerns and known for providing excellent customer service. I'm looking for a position to utilize my superior problem-solving, organizational, and interpersonal skills, as well as outstanding attention to detail and ability to multi-task while remaining calm, resilient, and focused under pressure.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fiscal Associate II
State of Delaware Division of Revenue
04.2023 - Current
- Reviews forms and source documents such as bills, receipts, invoices, claims, or service contracts to complete purchase orders; confirms accuracy, completeness, required documentation and approvals in compliance with applicable procedures, practices and standards.
- Verifies or determines correct classification and coding of transactions.
- Uses commercial and proprietary automated information systems and computer software to enter, update, modify, delete, retrieve and report on data.
- Uses standard formulas to perform and verify calculations; monitors balances and identifies and reports discrepancies.
- Creates and maintains financial records, documents and files.
- Prepares reports and summaries on the status of accounts or other financial data.
- Participates in recommending changes to internal procedures, forms, or process enhancements.
- Gathers and compiles data for higher-level staff.
- Performs general office work and functions as assigned such as preparing correspondence and distributing documents.
- May perform payroll entries and process payroll in automated information systems.
- Delivers excellent customer service to internal and external customers and the public in person, electronically, or by written communication.
- Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
- Enhanced department efficiency with thorough case management, organization, and prioritization.
- Demonstrated strong leadership by guiding and mentoring junior staff members, contributing to the overall success of the office.
- Maintained high ethical standards in all aspects of work while representing the interests of justice fairly and impartially.
- Analyzed legal documents and identified pertinent issues for clients.
- Minimized risk exposure through careful advice on business operations and strategic plans.
Service Team Lead ( Manager )
Wegman's
01.2023 - 06.2023
- Independently manage store operations between daytime and nighttime hours
- Act as key leader and liaison among teams and various departments throughout the store responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
- Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently
- Monitor the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
- Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
- Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Crew Member Section Lead
Trader Joe's
04.2021 - 01.2023
- Working on teams to accomplish goals
- Operating the cash register in a fun and efficient manner
- Bagging groceries with care
- Stocking shelves
- Creating signage to inform and delight customers
- Helping customers find their favorite products
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Provider Full Services Representative
AmeriHealth Caritas
01.2022 - 10.2022
- Respond in a timely, professional and courteous manner to all customer needs; including provider phone calls or correspondence regarding benefit, eligibility, and other provider issues.
- Reviews and adjudicates claims based on provider and health plan contractual agreements and serves as a Subject Matter Expert. Conducts cross training to staff as required.
- Demonstrates solid knowledge of Provider Service/Claim systems, functions and team process.
- Demonstrates superior skill in dealing with provider issues/inquiries, team members, and co-workers.
- Coordinated with various departments to resolve complex client issues effectively and in a timely manner.
- Maintained up-to-date knowledge of industry trends, ensuring the ability to provide relevant advice to customers as needed.
- Provided comprehensive product/service information to customers, enabling informed decision-making processes.
- Utilized CRM tools proficiently for efficient case management, tracking progress, and documenting resolutions.
Job Coach
National Able Network
01.2020 - 10.2021
- Devise, plan and implement job coaching strategies
- Assess clients' wants and needs
- Managed payroll and accounts receivable using ERP software for 100 clients
- Provide help and guidance for clients who are facing different professional challenges
- Notice clients' strengths and instruct them how to make the best out of their strengths
- Provide assistance and guidance to clients who need help with their everyday work activities or some new tasks
- Discover clients' motivation and help develop their skills
Insurance Verification Specialist
HBCS
09.2016 - 12.2019
- Follow up with the Insurance Carriers to check claim status.
- File appeals to the Insurance Carriers 1st and 2nd level
- Reaches out to insurance companies via phone and email correspondence in regards to unpaid or incorrectly paid invoices
- Determines whether each received payment or denial were accurately paid or applied properly
- Generates secondary invoices
- Researches and resolves payment discrepancies
- Initiates bad debt write-offs - Processes all refund requests
- Adheres to company’s policies and procedures
Education
High School Diploma -
John Dickinson High School
Wilmington, DE06.1991
Associate of Applied Science - Human Services
Delaware Technical Community College
DE01-2027
Skills
- Office Administration/Front Desk Management
- Budget Management & Expense Reconciliation
- Vendor Management
- Problem-solving and Time Management
- Meeting Setup & Office Event Coordinator
- Benefits Coordinator / Onboarding
- Calendar Management & Corporate Travel Coordinator
- Office Security / Key Card and Code Management
- Proficient in Microsoft Suite programs
- Strong analytical skills
- Evidence analysis
- Case management proficiency
- Teamwork and collaboration
- Problem-solving
Certification
- National Notary
- National Notary Association
Timeline
Fiscal Associate II
State of Delaware Division of Revenue
04.2023 - Current
Service Team Lead ( Manager )
Wegman's
01.2023 - 06.2023
Provider Full Services Representative
AmeriHealth Caritas
01.2022 - 10.2022
Crew Member Section Lead
Trader Joe's
04.2021 - 01.2023
Job Coach
National Able Network
01.2020 - 10.2021
Insurance Verification Specialist
HBCS
09.2016 - 12.2019
High School Diploma -
John Dickinson High School
Associate of Applied Science - Human Services
Delaware Technical Community College
Similar Profiles
NIKKI HUGHESNIKKI HUGHES
Fiscal Associate I at STATE OF DELAWARE DIVISION OF REVENUEFiscal Associate I at STATE OF DELAWARE DIVISION OF REVENUE
Cassandra ErreraCassandra Errera
Administrative Specialist II at State of Delaware Division of Professional RegulationAdministrative Specialist II at State of Delaware Division of Professional Regulation
Harvey WebbHarvey Webb
Motor Vehicle Associate I at State of Delaware Division of Motor VehiclesMotor Vehicle Associate I at State of Delaware Division of Motor Vehicles
Markeia RosserMarkeia Rosser
Phlebotomist/Front Office Assistant at ARC Point LabsPhlebotomist/Front Office Assistant at ARC Point Labs
Jacqueline RogersJacqueline Rogers
Customer Support Specialist at Exelon CorporationCustomer Support Specialist at Exelon Corporation