JOELLE TREHARNE

• Responsible for 18 employees and day to day operations in the clinics and Emergency Department.
• Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
• Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
• Spearheaded initiatives aimed at reducing denials due to eligibility or authorization issues through proactive payer outreach and improved documentation processes.
• Created standard operating procedures for all Patient Access functions, ensuring consistency in service delivery across multiple departments.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
• Assisted in developing training materials for new hires within the Patient Access ER department, enhancing overall staff competency levels in key areas of responsibility.
• Promoted a positive work environment by fostering teamwork among Patient Access Clerk staff members.
• Identified opportunities for process improvement within the Patient Access department, resulting in tangible enhancements to overall operational efficiency levels.

,Organized paperwork flow within the department, reducing clutter and increasing efficiency in file management systems.

• Handled assignments independently with good judgement and critical thinking skills.
• Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered. My copay collection rate 70%.
• Conducted thorough pre-registration processes to verify demographic data, ensuring accuracy in financial systems and EHRs.
• Stayed calm under pressure to and successfully dealt with difficult situations.

• Checking in patients, updating demographic information, insurance verification, and general front desk duties.