Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Trejeana Rodgers

Minneapolis,MN

Summary

Dedicated Customer Service professional with 8 years of experience. Great team player with a positive work ethic. Committed to maintaining professional relationships and positive work environments, making business meet goals and stay successful. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

11
11
years of professional experience

Work History

Catering Assistant/Utility Driver

Appetite For Change
04.2022 - Current
  • Assist the Catering Manager with planning events.
  • Work weddings, corporate meetings, parties, happy hour and theatre events.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Maintained flexible work schedule to meet event needs.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained composure and work quality while under stress.
  • Provided friendly, courteous service to create memorable moments for guests.

Cashier/Customer Service

ALDIs Inc
04.2020 - 02.2022


  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Worked with floor team and managers to meet wide range of customer needs.

Customer Service Representative

Alorica Calling Center
08.2019 - 03.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Lead Server

Appetite For Change
06.2015 - 07.2018


  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Youth Leader

Appetite For Change
05.2013 - 06.2015
  • Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
  • Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
  • Mentored and coached youth in developing communication, problem-solving and decision-making skills.
  • Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.
  • Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
  • Engaged youth by following, implementing, and assisting in creating lesson plans.

Education

High school or equivalent -

Patrick Henry High School
Minneapolis, MN
06.2015

Skills

  • Great Communicator
  • Great Costumer Service
  • Event Planning
  • Weddings Background
  • Meal Delivery
  • Bartending
  • Team Management
  • Inventory Monitoring
  • Quality Assurance
  • Team work
  • Hard Worker
  • Great leadership
  • Food Prep
  • Table Preparation
  • Guest Relations Experience
  • Food Service
  • Restaurant experience
  • Serving Experience
  • Catering
  • Cash Handling
  • Cashiering
  • Cleaning Experience

Languages

English - Expert

Timeline

Catering Assistant/Utility Driver

Appetite For Change
04.2022 - Current

Cashier/Customer Service

ALDIs Inc
04.2020 - 02.2022

Customer Service Representative

Alorica Calling Center
08.2019 - 03.2020

Lead Server

Appetite For Change
06.2015 - 07.2018

Youth Leader

Appetite For Change
05.2013 - 06.2015

High school or equivalent -

Patrick Henry High School

Similar Profiles

CREATE PROFILE
Trejeana Rodgers