TREJURE JOHNSON
Shreveport,LA
Summary
Dedicated Customer Service Representative with 4 years of experience in delivering exceptional service and resolving customer inquiries efficiently. Proven ability to manage high-stress situations, enhance customer satisfaction, and foster repeat business through empathy and effective communication. Skilled in problem-solving, active listening, and maintaining professionalism under pressure, seeking to contribute expertise in a dynamic customer service role.
Professional paraprofessional with solid foundation in educational support and classroom management. Experience in aiding teachers with instructional tasks and maintaining positive learning atmosphere. Reliable team player focused on adapting to changing needs and achieving results through effective communication and collaboration.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paraprofessional
Caddo Parish Schools
Shreveport, LA
08.2025 - Current
- Facilitated classroom activities, enhancing student engagement and participation.
- Assisted teachers in implementing individualized education plans for diverse learning needs.
- Collaborated with educational staff to create inclusive learning environments.
- Monitored student progress, providing timely feedback and support for improvement.
- Supported teachers in implementing individualized education plans for students with diverse learning needs.
- Assisted in managing classroom behavior through positive reinforcement and established routines.
Customer Service Representative
Sagility Health
Remote
01.2024 - 08.2025
- Managed inbound and outbound customer interactions, ensuring timely and effective resolution of inquiries and issues during overnight shifts.
- Provided exceptional customer service by addressing and resolving complaints, enhancing customer satisfaction and loyalty.
- Utilized company systems to track, document, and retrieve customer data, ensuring accurate and up-to-date records.
- Collaborated with team members and supervisors to improve processes and enhance service delivery.
- Identified and escalated complex issues to appropriate departments, ensuring swift and effective problem resolution.
- Maintained a high level of product knowledge to effectively assist customers and provide accurate information.
- Adhered to company policies and procedures, ensuring compliance and consistency in service delivery.
- Achieved performance targets and metrics, contributing to overall team success and customer satisfaction.
Patient Health Navigator
Ochsner LSU Health
Shreveport, LA
02.2023 - 01.2024
- Enhanced coordination between patients and healthcare professionals, ensuring efficient appointment scheduling.
- Evaluated program effectiveness using data-driven methods, refining processes to better align with organizational goals.
- Enhanced patient experience by providing personalized care plans and managing confidential records for optimal continuity of care.
Customer Service Representative
Teleperformance
Shreveport, LA
04.2022 - 05.2023
- Provided outstanding customer service during the patient admission process, ensuring a positive experience for patients and their families.
- Managed escalated calls effectively, resolving issues to align with both customer expectations and company standards.
- Enhanced customer satisfaction by promptly addressing inquiries and delivering accurate information on products and services.
Admission Clerk
North Caddo Medical Center
Vivian, LA
04.2020 - 04.2022
- Managed patient admissions and coordinated hospital documentation, ensuring compliance with federal and state laws.
- Confirmed insurance benefits to meet admissions standards, enhancing efficiency and accuracy in the admissions process.
- Interviewed patients to verify medical history, facilitating effective communication with medical professionals.
Education
High School Diploma - General Education
North Caddo Magnet High School
Vivian, LA05.2022
Skills
- Data Entry
- Medical Terminology
- Appointment Scheduling
- Insurance Verification
- Electronic Health Records
- Phone Etiquette
- Problem Solving
- Multitasking
- Patient Registration
- Time Management
- Empathy Development
- Medical Recordkeeping
- Customer Service
- Active Listening
- Team Collaboration
- Adaptability and Flexibility
- Documenting and Recording Information
- Patient Documentation
- Customer service
- Data entry
- Customer relations
- Call center experience
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Special education support
Certification
Customer service certification
Timeline
Paraprofessional
Caddo Parish Schools
08.2025 - Current
Customer Service Representative
Sagility Health
01.2024 - 08.2025
Patient Health Navigator
Ochsner LSU Health
02.2023 - 01.2024
Customer Service Representative
Teleperformance
04.2022 - 05.2023
Admission Clerk
North Caddo Medical Center
04.2020 - 04.2022
High School Diploma - General Education
North Caddo Magnet High School