TREKINA BLACK CHAVEZ
Acworth,GA
Summary
Diligent professional experienced with customer relationship management, ensuring client satisfaction and retention. Utilizes proactive strategies to address customer needs and enhance engagement. Knowledge of effective communication and problem-solving for optimal customer success. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Implementation Specialist
Grace Hill
06.2021 - Current
- Facilitate and assist team with implementation customization meetings
- Manage all implementation project tasks, including data entry, content auditing, and editing
- Manage multiple implementation projects concurrently, maintaining deadlines without compromising quality
- Develop relationships with clients, fostering confidence in and communicating expectations throughout the implementation process
- Enhance customer satisfaction with timely resolution of issues during project implementations
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to customer success.
- Prepare and organize client-provided content for data entry by reviewing and sorting information
- Verify content discrepancies by comparing them to policies, ensuring content accuracy and completeness
- Document discrepancies and formulate appropriate questions to Implementation Manager and Implementation team on spreadsheets when further clarification or definition is required
- Respond to inquiries regarding entered data
- Collaborate with implementation team to obtain necessary information and resolve data-related issues
- Travel to assist Implementation Managers in facilitating their clients' customization meetings
Community Director
The Worthing Companies
11.2013 - 03.2020
- Exceeded budgeted NOI expectations by 2-6%.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Regularly communicated with Regional Director, Asset Manager and other senior leaders to review occupancy, pricing, budgets, community matters and general issues.
- Increased property occupancy rates by effectively marketing available units and conducting thorough resident screenings.
- Fostered positive relationships with residents, leading to high retention rates.
- Handled resident complaints promptly and appropriately, calling in vendors and other support services when necessary.
- Cultivated a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards and maintenance needs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and tenant statutes.
Assistant Community Director
The Worthing Companies
08.2011 - 11.2013
- Collected rent and utilities for 150-400 unit properties and maintained 1.5% or less delinquency rates.
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Performed evictions as required on delinquent rents, submitted write-offs and collections accounts to accounting.
- Conducted property checks and addressed violations with residents.
- Developed strong relationships with residents, leading to high renewal rates and positive community atmosphere.
- Collaborated with maintenance team to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
- Supported Community Director in various administrative duties such as creating reports and analyzing market trends data.
- Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless resident transitions.
- Prepared and processed applications, initial payments and security documentation for new residents.
- Led tours to highlight property features and answer prospective residents' questions.
Education
Bachelor of Arts -
Saint Leo University
St. Leo, Florida01.2012
Skills
- Operations management
- Microsoft Office
- Attention to detail
- Relationship building
- Fair housing compliance
- Personnel management
- Issue resolution
- Client management
- Complex issue resolution
- Customer service
- Collaborative team player
- Customer needs assessment
- Problem-solving
- Analytical and methodical
- Customer support
- Project scope assessment
Certification
- Certified Apartment Manager (CAM) - National Apartment Association Education Institute.
Timeline
Implementation Specialist
Grace Hill
06.2021 - Current
Community Director
The Worthing Companies
11.2013 - 03.2020
Assistant Community Director
The Worthing Companies
08.2011 - 11.2013
Bachelor of Arts -
Saint Leo University
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