Summary
Overview
Work History
Education
Skills
Websites
Certification
Software
Timeline
Creating Digital Art
Hi, I’m

Trelandon Jones

Software Engineer
Belton,TX
Trelandon Jones

Summary

Seasoned Software Engineer with over 7 years of experience building, deploying, and troubleshooting high-traffic e-commerce applications on cloud-based middleware platforms. Adept at analyzing complex systems and providing swift resolutions to critical bugs and performance issues. Hold a Master's in Information Technology and complement technical skills with excellent communication ability to translate complex details for non-technical stakeholders. Known for being an autonomous problem-solver able to dive into unfamiliar code-bases as well as collaborate cross-functionally across teams.

Overview

15
years of professional experience
1

Google IT Automation with Python

1

Google IT Support

1

Operating Systems and You: Becoming a Power User

1

The Bits and Bytes of Computer Networking

1

Technical Support Fundamentals

1

IT Security: Defense against the digital dark arts

1

CompTIA Exam Prep

1

Troubleshooting and Debugging Techniques

1

System Administration and IT Infrastructure Services

1

Introduction to Git and GitHub

1

Docker for absolute beginners

1

Using Python to Interact with the Operating System

1

Configuration Management and the Cloud

1

Crash Course on Python

1

Automating Real-World Tasks with Python

8
years of post-secondary education

Work History

The Family Artists
Belton, United States

Online Shop Owner
10.2019 - Current

Job overview

  • Created digital artwork and designs using Photoshop and Illustrator for product illustrations, marketing materials, and UX concepts for mobile and web.
  • Applied expertise in color theory, typography, and layout principles to produce high-quality visual designs that enhanced brand identity and user engagement.
  • Developed wireframes, prototypes, and user flows to map optimal customer journey and interface interactions for ecommerce product catalogs and checkout flows.
  • Created marketing assets including social media graphics, email templates, and promotional designs that increased traffic and subscriber conversion rates by 22%

IBM Corporation
Austin, TX

Application Support Engineer
02.2013 - 09.2019

Job overview

  • Provided 24/7 production support for critical WebSphere applications across over 200 global client accounts. Diagnosed and debugged complex issues across WebSphere ND, ID, Liberty runtimes.
  • Led troubleshooting efforts for high severity production incidents, coordinating with development teams to identify root causes and implement fixes that reduced exception recurrences by 60%.
  • Utilized Python, R, and SQL to examine large datasets and uncover insights to improve customer experience and streamline operations.
  • Designed front-end interfaces using React to enhance customer portal, improving ease of use.
  • Engineered back-end RESTful APIs in Node.js to enable seamless integration between new and legacy systems.
  • Partnered with UX designers to revamp customer registration process, improving conversion rate by 8%.
  • Consistently exceeded client satisfaction targets with 98% positive CSAT ratings over 8 quarters based on timely resolutions and transparent communication.

United States Army
Fort Hood, TX

First Sergeant/Supervisor
02.2009 - 09.2010

Job overview

  • Prepared and deployed 100% of Cavalry fighting unit, equipment and 145 assigned personnel to Iraq.
  • Responsible for discipline, training, mentoring, personal and professional development, health, welfare, and morale of over 140 Soldiers.
  • Worked independently of supervision by making key, timely, and difficult decisions under stressful conditions in austere environments.
  • Dedicated to service since joining United States Army in 1988.

Education

Kaplan University
Davenport, IA

Master of Science from Computer And Information Sciences
02.2014 - 07.2016

University Overview

  • Upsilon Pi Epsilon Member
  • Ranked in Top 5% of class

Excelsior College
Albany, NY

Bachelor of Science from Computer And Information Sciences
09.2011 - 02.2014

University Overview

  • Graduated with 3.7 GPA
  • Awarded Honor Society Upsilon Pi Epsilon
  • Ranked in Top 3% of class

Excelsior College
Albany, NY

Associate of Science from General Studies
01.2009 - 09.2011

University Overview

Skills

  • Web Sphere Application Server
  • Docker and Kubernetes
  • Git and GitHub
  • Linux and Windows OS
  • HTML, CSS, VS Code
  • Python (Familiarization)
  • Java (Familiarization)
  • Technical documents comprehension
  • Verbal and written communication
  • Team Building
  • Training and Development
  • Inventory management

Websites

Certification

  • Google IT Automation with Python
  • Google IT Support Professional Certificate
  • CompTIA Security+ (Exam STO-501)
  • Digital and Cyber Security Awareness
  • IBM Certified Application Developer -Cloud Platform V1
  • IBM Bluemix -Practitioner Essential
IT Security: Defense against the digital dark arts

Software

Adobe Creative Suite

ChatGPT

Microsoft

Linux

Midjourney

Claude 2

Timeline

Online Shop Owner
The Family Artists
10.2019 - Current
Kaplan University
Master of Science from Computer And Information Sciences
02.2014 - 07.2016
Application Support Engineer
IBM Corporation
02.2013 - 09.2019
Excelsior College
Bachelor of Science from Computer And Information Sciences
09.2011 - 02.2014
First Sergeant/Supervisor
United States Army
02.2009 - 09.2010
Excelsior College
Associate of Science from General Studies
01.2009 - 09.2011

Creating Digital Art

Creating Digital Art

I create with Adobe Photoshop/Illustrator. I have also embraced creating art through AI, working with Stable Diffusion, and Midjourney. I believe my artistic talent is an advantage as a software engineer by creativity viewing the scenario from different angles to find the right solution for the problem raised. Also, show that I can embrace new ideas and evolve.

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Trelandon JonesSoftware Engineer