Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trelayia Brown

Adel ,GA

Summary

Dynamic Technical Support Representative with expertise in troubleshooting and customer service, honed at Mediacom Communications. Proven ability to resolve complex issues while enhancing customer satisfaction through active listening and effective communication. Skilled in remote support and call center operations, consistently delivering high-quality assistance and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Technical Support Representative

Mediacom Communications
Remote
08.2024 - 04.2025
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Customer Service Representative

EleadOne
Valdosta, GA
12.2020 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

General Studies - General Education

Cook High Schol
Adel, GA
05.2020

Skills

  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support
  • Customer service expert
  • Call center operations
  • Active listening
  • Microsoft outlook
  • Network diagnostics
  • User credential management
  • Information protection
  • Verbal and written communication
  • Product knowledge
  • Issue escalation
  • Call recordkeeping

Timeline

Technical Support Representative

Mediacom Communications
08.2024 - 04.2025

Customer Service Representative

EleadOne
12.2020 - 08.2024

General Studies - General Education

Cook High Schol
Trelayia Brown