Trelissa Smith

• Data entry and maintenance:
Recording details of each crew member's training sessions, including attendance, performance evaluations, and completion dates on a dedicated system.

• Compliance monitoring:
Regularly reviewing crew records to ensure all necessary training is completed within required timeframes and adheres to industry regulations.

• Certification tracking:
Maintaining a system to monitor the expiration dates of crew certifications, licenses, and medicals, notifying individuals when renewals are needed.

• Reporting and analysis:
Generating reports on crew training completion rates, identifying areas for improvement, and providing data to relevant stakeholders.

• Auditing records:
Performing periodic audits of crew training documentation to verify accuracy and compliance.

• Communication:
Communicating with crew members, trainers, and supervisors regarding training records and any discrepancies.

◦ Researching and booking flights, hotels, and ground transportation for train crews based on their schedules and destinations.

◦ Enforcing company travel policies regarding budget limits, preferred vendors, and compliance with regulations.

◦ Maintaining accurate records of crew travel details, including itineraries, expenses, and confirmations.

◦ Generating reports for management on travel spending and complian

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
• Maintained high volume of calls and met demands of busy and productive group.