Dontrell Knighten
Washington,DC
Summary
Technical support professional, prepared to bring expertise in diagnosing and resolving technical issues. Proven track record in installing and maintaining hardware and software systems. Valued for effective collaboration with team members and adaptability to changing requirements, showcasing problem-solving abilities and customer service skills.
Overview
2027
2027
years of professional experience
Work History
IT Technician
Howard Univeristy
Washington, DC
04.2024 - Current
- Installed and configured hardware and software systems for optimal functionality.
- Diagnosed and resolved technical issues efficiently to minimize downtime.
- Collaborated with IT team to implement system upgrades and enhancements.
- Provided technical support to end-users, ensuring effective use of technology resources.
- Assisted in training new staff on IT systems and best practices for usage.
- Maintained office PCs, networks and mobile devices.
IT Helpdesk Support
Howard Univeristy
Washington, DC
01.2022 - 04.2023
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Responded to inquiries by phone, email and walk-up requests.
- Walked user through series of steps to determine problem and implement likely solution.
- Oversaw installations of new technology and new personnel training.
- Assisted 20 or more users daily.
Assistant Site Director
Edgewood Management Corporation
Washington, DC
09.2016 - 12.2021
- Assisted in coordinating daily operations, ensuring adherence to project timelines and standards.
- Supported site director in managing staff schedules and resource allocation for optimal efficiency.
- Establish and maintain safe environment for children while also encouraging positive behavior.
- Consistently enforce disciplinary limits for constructive environment that promotes learning.
Technician & Office Assistant
Howard University Enterprise Technology Services
Washington, DC
8 2013 - 5 2016
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
- Diagnosed and troubleshooted UNIX, Windows, and Mac internet problems for 100+ personnel and applied solutions to increase company efficiency.
- Conducted full inventory of all Howard University Networking hardware and produced budget list showing current value of each hardware component.
- Created flowcharts and diagrams to plan projects using Microsoft Visio.
Education
Bachelor of Science - Systems And Computer Science
Howard University
Washington, DC05-2016
Skills
- Executive Support
- Jamf and InTune Proficient
- Natural Leader
- Calm and Composed Under Pressure
- Excellent Customer Service
- Troubleshooting and Diagnostics
- Resolving Problems and Incidents
- Desktop and Laptop installations
- Help Desk Support
- Familiar with programming languages (C, C#, Java, JavaScript, Python, Ruby, Lisp, etc) and different IDE's (Integrated Development Environments such as Eclipse, Atom, Microsoft Visual Studios, etc)
Timeline
IT Technician
Howard Univeristy
04.2024 - Current
IT Helpdesk Support
Howard Univeristy
01.2022 - 04.2023
Assistant Site Director
Edgewood Management Corporation
09.2016 - 12.2021
Technician & Office Assistant
Howard University Enterprise Technology Services
8 2013 - 5 2016
Bachelor of Science - Systems And Computer Science
Howard University