Trellani Smith
Savannah,GA
Summary
Highly outgoing and results-driven Assistant Property Manager with extensive experience in property management and strong written and verbal communication skills. Known for effective decision-making, problem-solving, and a positive impact on both internal teams and external clients. Strategic in executing initiatives with a methodical, organized approach. Recognized for a strong drive to learn, leading to enhanced coaching and training capabilities that boost team performance and productivity.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
ZRS Management
12.2024 - Current
- Handles daily financial operations of the community, including collecting and posting rent and fees, preparing and reconciling bank deposits and generating financial reports.
- Utilizes property management systems to accurately enter transactions, maintain data integrity, and perform routine system updates and backups.
- Audits resident files and account ledgers to identify outstanding balances, communicates with residents to resolve delinquencies, and enforces lease terms to support revenue collection.
- Reviews and processes vendor invoices by confirming service or product delivery, obtaining manager approval, assigning proper account codes.
- Executes eviction procedures in accordance with company policies and legal requirements, including issuing notices, coordinating court filings, and representing the community in legal proceedings.
- Manages resident move-out process by verifying lease compliance, applying appropriate fees, and processing final account dispositions per company guidelines and legal standards.
- Enhances resident satisfaction and retention by responding promptly to inquiries, concerns, and service requests, and ensuring timely and effective resolution.
- Serves as acting community manager during absences, overseeing daily operations, assigning tasks, coordinating with maintenance staff, and ensuring compliance with company policies and operational standards.
- Assists with leasing efforts by conducting tours, explaining lease terms, processing applications, and preparing lease agreements to ensure occupancy goals are met.
- Trains and mentors new leasing staff, providing guidance on systems, policies, and resident relations to ensure team effectiveness.
- Conducts regular inspections of the property and vacant units to ensure curb appeal, cleanliness, and compliance with safety standards.
Assistant Property Manager
Fogelman
01.2022 - 12.2024
- Attracted and educated prospective tenants, performing leasing duties as needed.
- Enforced rent policies to maximize gross rental income and minimize vacancy and delinquency losses.
- Collected rent payments, completed daily bank deposits, and conducted monthly account reconciliations.
- Processed resident move-outs and submitted collection files on a 30-day cycle.
- Adhered to company procedures for handling evictions and lease violations, ensuring all required legal notices were issued appropriately.
- Oversaw the processing of pre-close activities and ensured timely completion of month-end accounting.
- Generated detailed weekly and monthly reports for the Property Manager and Regional Manager.
- Conducted marketing and leasing activities to maintain or exceed budgeted occupancy goals.
- Performed daily visual inspections of the property to ensure cleanliness and curb appeal.
- Monitored lease renewals, distributed renewal notices, and conducted timely follow-ups.
- Accurately recorded resident service requests with detailed notes to ensure prompt and effective resolution.
Property Manager
Elon Property Management
11.2019 - 01.2022
- Were responsible for office operations, communicating policies and procedures, ensuring quality curb appeal, and community cleanliness
- Maintained sufficient number of units market-ready for lease.
- Monitored expenses to ensure spending is within company budget.
- Addressed resident concerns in a professional manner.
- Provided vendor/contractor communications concerning scheduling, billing, and vendor relations.
- Ensured that all invoices are submitted to corporate office for payment in timely manner.
- Managed all details of resident move-ins and move-outs giving special attention to apartment inspections, utilizing in-house employees or outside contractors/vendors as needed.
- Reviewed and approve all lease files and related documentations.
- Provided outstanding customer service to residents and future residents.
- Worked closely with Maintenance Supervisor to monitor and schedule make-readies and other maintenance activities.
- Generated monthly reconciliations, financial statements along with other supporting documents.
- Performed Account Payables and Account Receivables
Assistant Property Manager
Elon Property Management
09.2018 - 11.2019
- Conducted property showings to highlight features, answer questions and redirect concerns.
- Maintained the accuracy of resident ledgers and files.
- Inspected apartments during move-in and move outs.
- Manage all lease and lease addendums forms for new residents or renewals.
- Followed up on applications and background checks.
- Assisted with marketing efforts and resident relation functions.
Recruiter
Courier Express
07.2017 - 09.2018
- Leveraged social media platforms and online job boards to advertise open positions.
- Conducted initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking in candidate management systems.
- Scheduled drug screenings and performed background checks
- Maintained an effective working relationship with Area Directors & Center Management.
- Improved office efficiency by effectively managing internal communications and correspondence.
Education
High School Diploma -
Alfred Ely Beach High School
Skills
- Outlook
- MS Office
- Marking
- Sales
- Invoicing
- Scheduling
- Coordinating
- Leadership
- Responsiveness
- Problem-Solving
- Detail Oriented
- Self Motivated
- Dependability
- Onboarding
- Screening
- Negotiation
- Social Networking
- Decision Making
- Conflict Resolution
- Effective Communication
- Budgeting and Reporting
- Vendor Management
- Time Management
- Talent Management
- Account Management
Timeline
Assistant Property Manager
ZRS Management
12.2024 - Current
Assistant Property Manager
Fogelman
01.2022 - 12.2024
Property Manager
Elon Property Management
11.2019 - 01.2022
Assistant Property Manager
Elon Property Management
09.2018 - 11.2019
Recruiter
Courier Express
07.2017 - 09.2018
High School Diploma -
Alfred Ely Beach High School
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