Trellas Reid
Atlanta,GA
Overview
10
10
years of professional experience
Work History
OWNER/OPERATOR
Tails-of-Trellas
01.2022 - Current
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
PROFESSIONAL DOG GROOMER
Doguroo
08.2023 - 02.2024
- Exemplified excellent time management skills by consistently completing grooming appointments within allotted timeframe without compromising service quality.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Followed pet care instructions for dietary needs and medication regimens.
- Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.
- Increased client retention through excellent communication and rapport-building with pet owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout grooming process.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
PROFESSIONAL DOG GROOMER
Barking Hound Village
03.2018 - 02.2022
- Met or exceeded additional service goals each week, increasing profitability and customer retention.
- Prioritizing animal safety and comfort at all times.
- Mastered grooming tools on a variety of coat types including use of combs and brushes, electric clippers, barber's shears.
- Encouraging teamwork and being a team player for salon, contributing to overall success of staff and work place, as we all rely heavily on each other to ensure flow moves smoothly throughout the day.
PET STYLIST APPRENTICE
Petco Grooming Salon
07.2015 - 05.2018
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Collaborated with team to develop creative ideas for holiday-themed or breed-specific grooming styles that delight clients and showcase salon talents.
- Developed strong communication skills through regular interactions with clients, colleagues, and supervisors.
- Received ongoing training from experienced stylists to continually hone pet styling techniques and industry knowledge.
- Performed grooming duties including: breed-specific haircuts, bathing, trimming nails, drying and fluffing coats, cleaning ears, hygiene needs, transporting animals, and other specialized services.
- Excelled at multitasking with responsibilities such as; answering phones, scheduling appointments and caring for dogs.
- Responsible for knowing all breed standards and being able to perform accompanying grooming styles.
- Effectively responded calmly and efficiently during urgent situations and in a high stress environment.
KENNEL TECH SUPERVISOR
Greenbrier Animal Care Center
01.2014 - 08.2016
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Championed continuous improvement efforts within organization by promoting best practices for processes, tools, or technologies.
- Observed and reported changes in health status or condition of animals.
- Adhered to strict feeding and medication regiments, as well as transfer to, and from exercise yards.
- Maintained a friendly and energetic attitude to welcome customers, establishing professional protocols, and support employees to provide the best customer service, regardless of circumstances.
- Worked with staff members to properly restrain and calm animals during procedures.
- Performed multiple tasks in a high-stress, emotionally charged working environment.
Education
Associate of Arts - Commercial Photography And Fashion Merchandising
The Art Institute of Atlanta
Atlanta, GA10.2015
Canine Training And Behavior Specialist - Animal Behavior And Ethology
Animal Behavior College
Atlanta05.2014
Bachelor of Arts - Education Administration And Childcare Development
Atlanta Technical College
Atlanta, GA05.2013
Skills
- Inventory Control
- In-House Client Marketing and Sales
- Sales Tracking
- Delegation
- Customer Service
- Proper Animal Handling Techniques
- Financial Administration
- Teamwork and Collaboration
- Educating Clients and Providing Necessary Tools to Care for Animal
- Determining Appropriate Animal Needs
- Customer-Oriented
- Equipment Operation
Timeline
PROFESSIONAL DOG GROOMER
Doguroo
08.2023 - 02.2024
OWNER/OPERATOR
Tails-of-Trellas
01.2022 - Current
PROFESSIONAL DOG GROOMER
Barking Hound Village
03.2018 - 02.2022
PET STYLIST APPRENTICE
Petco Grooming Salon
07.2015 - 05.2018
KENNEL TECH SUPERVISOR
Greenbrier Animal Care Center
01.2014 - 08.2016
Associate of Arts - Commercial Photography And Fashion Merchandising
The Art Institute of Atlanta
Canine Training And Behavior Specialist - Animal Behavior And Ethology
Animal Behavior College
Bachelor of Arts - Education Administration And Childcare Development
Atlanta Technical College
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