TRELLIS HESTER
ALEXANDER,AR
Summary
Seasoned Export Control Specialist with a proven track record at PPG, adept in optimizing logistics processes and ensuring compliance with international regulations. Demonstrates strong analytical skills and technical writing prowess, excelling in stakeholder coordination and training. Achieved significant improvements in documentation accuracy and process efficiency, showcasing excellent time management and decision-making capabilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Export Control Specialist
PPG
ALEXANDER, AR
07.2014 - Current
- Manage and optimize the logistics process for all export shipments under all modes of transportation, coordinating with customers and stakeholders across multiple international regions and time zones
- Understand and utilize the Export Administration Regulations (EAR) for export control
- Receive electronic import shipment notifications; Prepare and issue import instructions to brokers (BIL) for the release of goods by customs
- Assist local and corporate IEG with managing our SOP and ensuring adherence to it by our approved brokers
- Manage and improve the documentation process, ensuring the proper handling of documentation, compliance, banking stipulations, and risk coverage, Consider customer-specific requirements (Letters of Credit, Certificates of Analysis, Certificates of Origin, Registration Data Base,) local requirements (Free trade agreements, document legalization) and international requirements (Multimodal Dangerous Goods Declaration.)
- Provide the classification of goods, test equipment, research equipment, personal effects (Expatriate transitions), samples, or any other item shipped from the country using the Harmonized Tariff Schedule (HTS) and/or Schedule B utilizing lookup and research; Prepare electronic support packets to support generated classifications
- Determine the ECCN of exported goods through a similar methodology and include it in the electronic support packets
- Process damaged goods and short/overage shipment claims from receipt to settlement
- Maintain/generate all records including but not limited to daily import and export transaction logs, liquidation notices, and entry verification notices
- Perform new hire orientations and provide training to site employees as necessary on policies, procedures, and work instructions, including the preparation of all presentation materials
CUSTOMER SERVICES SUPPORT
LOWES
LITTLE ROCK, AR
07.2020 - 07.2022
- Provided quick, friendly customer service by answering customers' questions, providing purchase assistance, and keeping shelves stocked
- Responsible for processing customer returns and getting customers the proper refund amount
- Assisted in preparing the store for promotional events and holiday sales
- Responsible for greeting customers as they entered the store and presenting customers with any promotional circulars
- Assisted in staffing the customer service desk and answering customer questions
MILITARY STORAGE SALES SPECIALIST
HEWLETT PACKARD
CONWAY, AR
07.2009 - 07.2014
- Actively generates customer interest and anticipates military buying trends
- Links business and financial benefits with technology offerings
- Illustrates the ROI & TCO advantages of HPE offerings for the military business
- Establishes a professional and consultative relationship with the military branches by achieving an advanced understanding of the unique business needs of the client within the industry
- Works with clients up to and including the C-level for mid-to-large accounts
- Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk
- Establish effective working relationships with the entire military branches to cross-sell portfolio offerings across the HP storage portfolio to enhance customer satisfaction
- Effectively manage pipeline and provide timely and accurate forecasts
- Work closely with SEs and Storage Architects to successfully move each opportunity through the customer's evaluation process
- Effectively leads, evangelizes, and helps to coordinate Storage marketing campaigns to ensure a successful launch and maintenance of the campaign momentum, in alignment with the account strategy
- Cultivates and maintains positive relationships with customers to ensure account retention and growth
Education
Bachelor's degree - business administration
PHILANDER SMITH COLLEGE
LITTLE ROCK, AR01.2009
Skills
- Accurate typing skills
- Data entry skills
- Strong decision-making skills
- Excellent time management skills
- Strong computer skills
- Excel
- Microsoft Windows programs
- Strong analytical skills
- Technical writing skills
- Presentation skills
Certification
IATA certification
Dangerous Goods Training
Timeline
CUSTOMER SERVICES SUPPORT
LOWES
07.2020 - 07.2022
Export Control Specialist
PPG
07.2014 - Current
MILITARY STORAGE SALES SPECIALIST
HEWLETT PACKARD
07.2009 - 07.2014
IATA certification
Dangerous Goods Training
Bachelor's degree - business administration
PHILANDER SMITH COLLEGE
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