Trellis Smith
Summary
Empathetic and results-driven Human Services Professional with over 15 years of experience in case management, crisis intervention, community resource referrals, and client advocacy. Proven ability to work with diverse populations including survivors of trauma, at-risk youth, individuals with disabilities, and those facing homelessness. Skilled in trauma-informed care, service coordination, and developing individualized plans that support healing, stability, and long-term self-sufficiency. Recognized for professionalism, strong interpersonal skills, and a deep commitment to uplifting vulnerable communities.
Overview
18
18
years of professional experience
Work History
Application Support Specialist
Lendmark Financial Services
01.2017 - Current
- Promoted for exceptional customer support and leadership in service delivery.
- Assist in developing internal procedures and training new employees in the best practices.
- Review sensitive documents with a high level of accuracy and attention to detail, ensuring compliance and quality assurance; skills that transfer directly to client documentation and legal processes in advocacy settings.
Administrative Assistant
Hire Dynamics
01.2016 - 01.2017
- Completed 90-day contract assignments with consistent praise for professionalism and independence.
- Supported staff training, document analysis, and case-related reporting.
Training Specialist
Cuyahoga Community College
01.2007 - 01.2015
- Developed, managed, and expanded a career training program, generating over 250K in annual revenue.
- Created and led workshops on personal development and career planning; skills transferable to client education and empowerment in both sexual assault and housing programs.
SKILLSman Services & Advocacy
- Provided direct service and crisis response to individuals in high-stress situations, ensuring immediate needs were met with compassion and efficiency.
- Facilitated needs assessments, created safety plans, and advocated for client rights across healthcare, legal, and housing systems.
- Conducted home studies, coordinated foster care and adoptive placements, and collaborated with community agencies for supportive service delivery.
- Extensive experience supporting survivors of trauma, including sexual violence, substance abuse, and homelessness.
Education
Bachelor of Arts and Sciences -
Kent State University
Skills
- Crisis Response
- Needs Assessment
- Safety Planning
- Advocacy
- Home Studies
- Foster Care Coordination
- Community Collaboration
- Trauma Support
- Client-Centered Service Planning
- Housing Stability
- Employment Readiness
- Relationship Building
- Landlord Mediation
- In-Home Support
- Outreach and Recruitment
- Educational Session Delivery
- Support Group Facilitation
- Supervision
- Budget Management
- Operational Excellence
- Program Sustainability
Timeline
Application Support Specialist
Lendmark Financial Services
01.2017 - Current
Administrative Assistant
Hire Dynamics
01.2016 - 01.2017
Training Specialist
Cuyahoga Community College
01.2007 - 01.2015
SKILLSman Services & Advocacy
Bachelor of Arts and Sciences -
Kent State University
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