Trellis K. Tigues
Jackson,MS
Summary
To integrate my knowledge and experience to the service of an organization thus contributing to the fulfillment of the objectives and the mission of the same one, always observing, the ethical principles of honesty, professionalism and confidentiality.
Overview
9
9
years of professional experience
Work History
Fulfillment Expert
Amazon
09.2023 - Current
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Followed procedures at all times for personal and team safety.
- Followed orders precisely for correct items, sizes and quantities.
Assistant Manager
Tuesday Morning
03.2023 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervisor
Broad Path Healthcare Solutions
12.2020 - 02.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
PRN Intake Operator
Schwartz and Associates
08.2018 - 03.2020
- Supplies information to callers and sends messages/calls to appropriate personnel
- Uses firms’ internal paging system to individuals to inform them of telephone calls, using paging or interoffice communication equipment
- May operate communication systems such as telephone, switchboard, and intercom
- May be required to complete daily report for department, as well as any other log reports
- Documents on daily log sheets the potential client’s basic information and transfers the caller to an Intake Screener
- Files any accepted and rejected cases
- Stack the investigator’s desk with the necessary supplies
- Performs other clerical duties as needed, such as filing, photocopying, and collating.
Customer Care Representative
ALORICA
03.2018 - 08.2018
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Explain to customers their Entergy bills
Customer Care Representative
XEROX ACS
11.2014 - 03.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
Education
Cosmetology - Cosmetology Education
Academy of Hair Design
Jackson, MS11.2009
GED -
Mississippi Delta Community College
03.2007
Associate of Arts - Paralegal Studies
Hinds Community College
12.2025
Skills
- Exceptional Communication Skills
- Successful working in a team environment, as well as individually
- Ability to work under pressure and multi-task
- Follow instructions and deliver quality results
- Other Skills: Project management including leadership, team building, problem solving, dependability, self-motivated, negotiating and planning
- Time Management
- Organizational Skills
Timeline
Fulfillment Expert
Amazon
09.2023 - Current
Assistant Manager
Tuesday Morning
03.2023 - 06.2023
Supervisor
Broad Path Healthcare Solutions
12.2020 - 02.2023
PRN Intake Operator
Schwartz and Associates
08.2018 - 03.2020
Customer Care Representative
ALORICA
03.2018 - 08.2018
Customer Care Representative
XEROX ACS
11.2014 - 03.2018
Cosmetology - Cosmetology Education
Academy of Hair Design
GED -
Mississippi Delta Community College
Associate of Arts - Paralegal Studies
Hinds Community College
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