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On-SiteRemoteLocation: Cedar Rapids, IA
Open to relocation: Yes
Open To Work
TreLondus Rawlins
Cedar Rapids,IA
Work Preference
Summary
Dynamic Pest Control Technician with a proven track record at Terminix, recognized for exceptional customer service and problem-solving abilities. Adept at applying effective pest management solutions while ensuring safety and compliance. Known for reliability and teamwork, consistently enhancing customer satisfaction through clear communication and proactive prevention strategies.
Overview
1
1
Language
8
8
years of professional experience
Work History
Pest Control Technician
Terminix
01.2024 - Current
- Checked homes for pest activity and entry points.
- Applied approved treatments using sprayers, baits, and other service tools.
- Recorded service findings, treatment details, and follow-up notes accurately.
- Explained inspection results and prevention steps to customers clearly and professionally.
- Followed safety rules, label directions, and regulatory requirements during service calls.
- Kept service vehicle, tools, and supplies ready for daily routes.
- Applied pesticides inside and outside structures according to company protocols.
- Maintained professional appearance and courteous conduct during customer interactions.
- Advised customers on preventive steps to help reduce pest infestations.
Broadband Specialist
Mediacom Communications
01.2021 - 01.2024
- Resolved customer service inquiries using CRM and billing systems while maintaining accurate account records.
- Coordinated issue resolution across technical support, sales, and operations teams to restore service quickly.
- Reviewed service orders, installation details, and account records to confirm customer needs.
- Processed billing adjustments, payment inquiries, and account updates with careful policy compliance.
- Monitored service requests and escalations in ticketing systems to keep follow-up on track.
- Checked account discrepancies and corrected data errors to improve record accuracy.
- Explained service options and account information clearly to support customer retention.
- Followed company policies and procedures to deliver quality work.
- Improved customer satisfaction through proactive problem-solving and efficient complaint resolution.
Sales Associates
Walmart
01.2019 - 01.2021
- Assisted customers with product choices and store directions.
- Stocked merchandise and kept sales floor displays organized and fully faced.
- Processed transactions accurately using point-of-sale register systems.
- Replenished shelves and backroom inventory following stocking procedures.
- Handled returns and exchanges according to store policies.
- Kept sales areas clean, safe, and ready for customer traffic.
- Organized racks and shelves to maintain visual appeal, engage customers, and promote merchandise.
- Handled cash transactions efficiently while following company cash handling policies and maintaining accuracy.
- Built customer relationships to support repeat business.
Education
High School Diploma -
Linnmar
Marion, IA08.2019
Skills
Hard worker
Reliable
Consistent
Customer Service
Teamwork and collaboration
Problem-solving skills
Multi-tasking strength
Excellent people skills
Goal oriented
Verbal/written communication
Stocking and receiving
Affiliations
Kirkwood Community College
Languages
English
Full Professional
Timeline
Pest Control Technician
Terminix
01.2024 - Current
Broadband Specialist
Mediacom Communications
01.2021 - 01.2024
Sales Associates
Walmart
01.2019 - 01.2021
High School Diploma -
Linnmar