Tremain Dickerson
McKinney,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Organized and motivated while eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Field Operations Technician
Charter Spectrum
McKinney, TX
11.2017 - Current
- Recommended fixes by investigating technology failure to ascertain vulnerability and root cause.
- Resolved network disturbances, recognizing jeopardizing conditions and notifying supervisors of risk potential.
- Upgraded existing systems with latest patches or service packs as part of regular maintenance activities.
- Installed and configured wireless routers, switches, and other networking equipment to ensure optimal performance of the network.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided technical support to customers regarding their fiber optic cable systems.
- Performed troubleshooting on existing fiber optic cables to identify issues and resolve them quickly.
- Installed, set up and repaired devices and system components.
- Identified problems in customer's existing infrastructure by performing tests with specialized equipment.
- Trained junior technicians on proper procedures when installing or repairing Fiber Optic Cables.
- Connected various components such as connectors, patch panels, splices, and adapters to complete the installation process.
- Assisted other technicians in completing complex installations or repairs of fiber optic cables.
- Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
- Measured signal strength of televisions, telephones and internet connections to verify adequate performance.
- Set up modems and other hardware with necessary cables.
- Spliced cables with hand tools, epoxy or mechanical equipment.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Public Safety Officer
United Security Incorporation
03.2016 - 01.2017
- Patrols assigned beat and responds to emergency calls to protect persons or property from crimes, fires, or other hazards: Patrols assigned area on foot or using vehicle to regulate traffic, control crowds, prevent crime, or arrest violators
- Responds to crimes in progress, initiating actions such as aid to victims and interrogation of suspects
- Attends public gatherings to maintain order
- Responds to fire alarms or other emergency calls
- Administers first aid and artificial respiration to injured persons.
- Responded to complex public safety situations and supported restoration of order and safety.
- Patrolled parking lots to ensure that vehicles were parked properly and that no unauthorized persons were present.
- Notified law enforcement officials when necessary regarding any illegal activity observed on campus premises.
- Enforced traffic and parking regulations.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
Security
Little Rock School District
McKinney, TX
10.2014 - 01.2017
- Providing safety for both faculty and students, making sure all students stay on task, assist the students as they arrived and departed from school and etc.
- Searched individuals and baggage for weapons and other prohibited items.
- Enforced access control measures in accordance with established procedures.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Responded to alarms and conducted investigations as required.
Lot Porter, Transporter and Detailer
Steve Landers Kia
04.2015 - 11.2015
- Greeting customers, performing inventory on used and old cars, transporting customers, answering phones, detailing cars and assisting my co-workers in areas where they needed assistance.
Customer Service Clerk
Kroger's Grocery Store
03.2013 - 01.2015
- Working as a cashier, greeting customers, performing inventory, stocking, cleaning the fuel center, and etc.
Housekeeping
UAMS
05.2012 - 01.2013
- Greeting customers, cleaning offices, stairways, floors, and etc.
Education
High School Diploma -
Little Rock Central High
05.2008
Business Major -
Pulaski Technical College
Skills
- Microsoft Office
- Strong communication
- Detail-oriented
- Exceptional customer service
- Multi-tasking
- Typing 60 wpm
- Network Configuration
- Field Operations
- System Diagnostics
- Cable Arrangements
- Customer Education
- System Repairs
Timeline
Field Operations Technician
Charter Spectrum
11.2017 - Current
Public Safety Officer
United Security Incorporation
03.2016 - 01.2017
Lot Porter, Transporter and Detailer
Steve Landers Kia
04.2015 - 11.2015
Security
Little Rock School District
10.2014 - 01.2017
Customer Service Clerk
Kroger's Grocery Store
03.2013 - 01.2015
Housekeeping
UAMS
05.2012 - 01.2013
High School Diploma -
Little Rock Central High
Business Major -
Pulaski Technical College
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