Proven leader with a track record of enhancing resident wellbeing at Milestone Counseling Services, adept in care planning and demonstrating exceptional professionalism. Skilled in CPR and HIPAA compliance, I excel in creating supportive environments and improving operational efficiency. My approach fosters significant improvements in service delivery and resident satisfaction, leveraging strong leadership and problem identification skills.
Overview
22
22
years of professional experience
Work History
Resident Care Coordinator
Milestone Counseling Services
PLEASANT VIEW,UT
11.2022 - Current
Facilitated open lines of communication between residents, families, and staff by acting as a liaison when necessary to resolve concerns or answer questions about care plans.
Demonstrated cultural sensitivity in working with diverse populations of residents while maintaining a respectful approach that acknowledged individual differences in beliefs or customs.
Established trusting relationships with residents by consistently demonstrating empathy, patience, and genuine concern for their overall wellbeing.
Ensured compliance with regulatory guidelines through diligent documentation practices and strict adherence to facility policies and procedures.
Monitored nutrition and meal planning for residents with special dietary needs or restrictions, ensuring balanced meals that accommodated specific preferences or requirements.
Implemented behavior management strategies when necessary to ensure a safe and supportive environment for both residents and staff members.
SHIFT LEAD
American Nutrition
Ogden, UT
09.2019 - 03.2021
.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Kept employees operating productively and working on task to meet business and customer needs.
Trained new employees on company policies, procedures, and best practices for optimal performance.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
KENNEL WORKER/Driver
LYNCH K-9
Chicago Heights, IL
08.2007 - 02.2014
Ensured animal safety with proper handling techniques and adherence to facility guidelines.
Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
Cared for physical and psychological needs of animals with regular walks and playtime.
Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
Contributed to a positive workplace culture by embracing teamwork, demonstrating flexibility in daily tasks, and supporting colleagues in their responsibilities.
Expedited emergency situations by remaining calm under pressure, quickly assessing circumstances, and taking appropriate action as needed.
Landscape Worker
STEVES LAWN CARE
Chicago Heights, IL
05.2003 - 07.2007
Removed weeds, hazards, and debris from common pathways to improve usability.
Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
Handled hedge, bush, and shrub trimming.
Performed planting, watering, mulching, and edging of lawns.
Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
Education
High School Diploma -
RICHOUTH HIGH
Crete, IL
05-2003
Skills
CPR certified
Care planning
HIPAA
Strong leadership
First aid and CPR
Problem identification
Professionalism
Timeline
Resident Care Coordinator
Milestone Counseling Services
11.2022 - Current
SHIFT LEAD
American Nutrition
09.2019 - 03.2021
KENNEL WORKER/Driver
LYNCH K-9
08.2007 - 02.2014
Landscape Worker
STEVES LAWN CARE
05.2003 - 07.2007
High School Diploma -
RICHOUTH HIGH
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