Tremaine Campbell
Brooklyn
Summary
Developed critical problem-solving and customer service skills in high-demand towing environment. Demonstrated ability to manage stressful situations and provide timely assistance. Seeking to transition into new field where these skills can be utilized to enhance operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Tow Truck Operator
Jets Towing
11.2021 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Improved customer satisfaction by providing timely and efficient towing services to stranded motorists.
Tow Truck Operator
AAA Northeast
01.2020 - 11.2021
- Improved customer satisfaction by providing timely and efficient towing services to stranded motorists.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Supported company growth by participating in community events and marketing efforts, showcasing the professionalism of provided services.
- Operated with safety and skill to avoid accidents and delays.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Security Supervisor
FJC Securities Services
10.2016 - 12.2019
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Education
High School Diploma -
Leadership & Public Service HS
90 Trinity Pl06-2016
Skills
- Recovering vehicles
- Vehicle inspection
- Assisting customers
- Preventive Maintenance
- Mechanical tools
- Conflict resolution
- Safety management
- Equipment maintenance
Timeline
Tow Truck Operator
Jets Towing
11.2021 - Current
Tow Truck Operator
AAA Northeast
01.2020 - 11.2021
Security Supervisor
FJC Securities Services
10.2016 - 12.2019
High School Diploma -
Leadership & Public Service HS
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