Dedicated professional with a proven track record at Memorial Hermann, excelling in patient access and customer service roles. Expert in insurance verification and HIPAA compliance, coupled with strong empathy and problem-solving skills. Achieved significant improvements in patient registration efficiency and customer satisfaction.
Received and entered patient demographic, medical , and financial information into computer system. Interviewed patients to accurately obtain all opening information required for admissions. Prepared admitting and also discharged records and forward call to proper departments. Carried out insurance verification also explain to patients may different admission medical and financial forms, Also processed payments.
Interviewed patients to accurately obtain all information required for admissions. Explained a variety of admission forms and policies and get signature's. Hold discussion on financial responsibility and obtain payments. Verified insurance eligibility and obtain insurance notifications. Prepared admitting and discharge records and forward to proper departments. Also entered demographic and financial information.
Interact with customers regarding their gas south accounts. Responsible for processing payments resolving any customer issues. Updated any information on customers accounts. Submitted requests for disconnects and reconnects of services Also answering any questions that customer may have about their accounts.