Summary
Overview
Work History
Education
Skills
Timeline
Generic

TREMAINE DENSON

HOUSTON,TX

Summary

Dedicated professional with a proven track record at Memorial Hermann, excelling in patient access and customer service roles. Expert in insurance verification and HIPAA compliance, coupled with strong empathy and problem-solving skills. Achieved significant improvements in patient registration efficiency and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Patient Access Representative

Memorial Hermann
11.2018 - Current

Received and entered patient demographic, medical , and financial information into computer system. Interviewed patients to accurately obtain all opening information required for admissions. Prepared admitting and also discharged records and forward call to proper departments. Carried out insurance verification also explain to patients may different admission medical and financial forms, Also processed payments.

Patient Access Representative

St. Joseph Medical Hospital
06.2014 - 11.2018

Interviewed patients to accurately obtain all information required for admissions. Explained a variety of admission forms and policies and get signature's. Hold discussion on financial responsibility and obtain payments. Verified insurance eligibility and obtain insurance notifications. Prepared admitting and discharge records and forward to proper departments. Also entered demographic and financial information.

Customer Service Representative

Gas South
01.2011 - 06.2014

Interact with customers regarding their gas south accounts. Responsible for processing payments resolving any customer issues. Updated any information on customers accounts. Submitted requests for disconnects and reconnects of services Also answering any questions that customer may have about their accounts.

Education

High School Diploma -

NORTH STAR ACADEMY
Houston, TX
05-1999

Skills

  • Customer Service
  • Insurance Verification
  • HIPAA Compliance
  • Patient Registration
  • Patient check-in
  • Multitasking and Organization
  • Appointment Scheduling
  • Phone and Email Etiquette
  • Medical Terminology
  • Healthcare systems navigation
  • Strong empathy
  • Problem-Solving
  • Team Collaboration
  • Money Handling
  • Insurance Billing
  • Payment Processing

Timeline

Patient Access Representative

Memorial Hermann
11.2018 - Current

Patient Access Representative

St. Joseph Medical Hospital
06.2014 - 11.2018

Customer Service Representative

Gas South
01.2011 - 06.2014

High School Diploma -

NORTH STAR ACADEMY
TREMAINE DENSON