Tremaine Dixon
Gold River,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
WIS International Inventory Service
02.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cart Attendant
Walmart
01.2018 - 11.2022
- Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
- Enhanced store appearance by regularly cleaning and maintaining cart storage areas and entryways.
- Assisted customers with loading and unloading purchases, providing exceptional service and support.
- Increased safety by promptly reporting any damaged or unsafe carts for repair or replacement.
Cook
Popeye's Chicken
01.2022 - 10.2022
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Education
High School Diploma -
St Augustine High
New Orleans, LA05.1996
Skills
- Consultative Sales
- Data Collection
- Account Updating
- Product Knowledge
- Critical Thinking
- Sales Expertise
- Complaint Resolution
- Conflict Mediation
- Active Listening
Timeline
Customer Service Representative
WIS International Inventory Service
02.2023 - 01.2024
Cook
Popeye's Chicken
01.2022 - 10.2022
Cart Attendant
Walmart
01.2018 - 11.2022
High School Diploma -
St Augustine High
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