Melanie Brito
Pawtucket,RI
Summary
Seeking a
challenging and rewarding career in a diverse environment where my strong work
ethics, education, and expertise in customer service can be used to help
promote the mission and exceed team goals.
Overview
16
16
years of professional experience
Work History
Leasing Consultant/Assistant Manager/Acting Property Manager
JRK Property Holdings
, RI & MA
03.2014 - Current
- Coordinated the apartment make-ready and move out process, leased apartments to prospective residents and managed the sales process from start to finish- Collected rents, secured bank deposits, processed apartment security deposits, managed accurate application files and decreasing delinquency balances- Responsible for monthly resident retention reporting, advertising reports, devised marketing strategies, and monthly lease renewals- Submitted delinquency accounts to lawyers, processed evictions to completion, disposition of closed files- Work closely with Property and Service Managers on property issues and vendor management- Consistently met or exceeded sale goals- Experience in Yardi, Esite, Entrata, Kronos, and Nexus
Leasing Consultant
Landings Real Estate Group
, MA
01.2013 - 03.2014
Same job responsibilities as above
Personal Care Attendant
Ducharme Estates
, MA
12.2012 - 01.2013
- Caring for clients with physical, emotional, or cognitive impairments such as Alzheimer's- Handling household chores for clients, such as laundry, dishes, changing sheets, and other basic cleaning- Assists clients with household finances, such as depositing checks, paying bills, and managing money- Engages client in muscle stretching and strengthening exercises as needed to improve range of motion- Providing support, encouragement, and companionship by engaging clients in activities, such as playing games, visiting places, taking walks, or having conversations- Dispenses and administers medications as directed by medical providers and family members
Customer Care Representative
Raymour & Flanigan
, MA
06.2009 - 10.2012
- Providing timely and accurate information to incoming customer order status and product knowledge requests- Processing customer orders/changes/returns according to established department policies and procedures- Working closely with the credit department to resolve disputed credit items- Providing timely feedback to the company regarding service failures or customer concerns- Partnering with sales team to meet and exceed customer’s service expectations
Education
Associate of Arts - General Studies
Bristol Community College
High School Diploma -
Central Falls High School
Skills
Certificate of Achievements:-
Fair Housing- Drug Free Workplace- Leasing For A Living- Dealing With Difficult People- Customer Service As A Competitive Advantage- Marketing Principles For Multifamily
Housing- Advanced Leasing
Timeline
Leasing Consultant/Assistant Manager/Acting Property Manager
JRK Property Holdings
03.2014 - Current
Leasing Consultant
Landings Real Estate Group
01.2013 - 03.2014
Personal Care Attendant
Ducharme Estates
12.2012 - 01.2013
Customer Care Representative
Raymour & Flanigan
06.2009 - 10.2012
Associate of Arts - General Studies
Bristol Community College
High School Diploma -
Central Falls High School
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