Tremayne King
Middletown,OH
Summary
Dynamic professional with a robust background in customer service and technical support, complemented by a commitment to continuous learning and adaptability. Experience includes roles as a personal assistant in a computer store and extensive training in the medical/lab field, focusing on disinfection control and sanitation. Proficient in various software applications, including Microsoft Office, Epic, and scheduling tools, while consistently delivering exceptional service that fosters customer satisfaction and loyalty. Currently pursuing a degree in Psychology at the University of Cincinnati, with a strong desire to contribute positively to any organization and grow alongside it.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Sterile Processing Tech
Cincinnati Children’s Hospital
Cincinnati, OH
02.2022 - 01.2025
- Decontamination, assembled, sterilization, picked cases for OR
- Operated sterilization equipment to ensure compliance with health and safety standards.
- Prepared surgical instruments for procedures, maintaining accuracy and attention to detail.
- Conducted routine inspections of sterilized items to confirm proper functioning and cleanliness.
- Assisted in inventory management by tracking and organizing sterile supplies efficiently.
- Collaborated with surgical teams to prioritize instrument needs and streamline workflows.
- Implemented best practices for infection control, enhancing patient safety measures within the facility.
- Wrapped trays, instrument packs, and sets.
Collector, Disinfection Control
Ethos Labs
Newport, Ky
08.2020 - 12.2021
- Managed collection efforts to ensure timely payment from clients.
- Analyzed collection data to identify trends and develop targeted strategies.
- Developed rapport with clients to facilitate resolution of overdue accounts.
- Collaborated with team members to enhance collection processes and improve efficiency.
Fraud Prevention Associate
Macys Call center Fraud Department
Cincinnati, OH
05.2016
- Assisted in investigating potential fraud cases, ensuring accurate documentation and reporting.
- Collaborated with cross-functional teams to analyze data patterns and identify fraudulent transactions.
- Utilized fraud detection software to monitor account activities, improving response times to alerts.
Personal Assistant
Majestic Computer Repair
Cincinnati, OH
- Managed daily schedules and appointments for executive staff.
- Coordinated communication between clients and technical teams.
- Maintained accurate records of service requests and client interactions.
- Trained new team members on office protocols and software tools.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Customer Service Representative
RDI Marketing Company
Milford, OH
- Billing support, insurance agent
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Arts - Psychology
University of Cincinnati
Cincinnati, OH04.2027
Empire Beauty School
Cincinnati, OH05.2022
High School -
North College Hill
Cincinnati, Ohio01.2012
Skills
- Scheduling
- Organization
- Central service disinfection control
- Computer skills
- Inbound sales
- Product knowledge
- Technical troubleshooting
- Documentation and reporting
- Attention to detail
- Performance metrics
- Customer communications
- Gathering information
- Data entry
- Multitasking Abilities
- Calm and professional under pressure
- Assertiveness
Accomplishments
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- SPT - Sterile Processing Technician
- Licensed Cosmetologist
Languages
English
Timeline
Sterile Processing Tech
Cincinnati Children’s Hospital
02.2022 - 01.2025
Collector, Disinfection Control
Ethos Labs
08.2020 - 12.2021
Fraud Prevention Associate
Macys Call center Fraud Department
05.2016
Personal Assistant
Majestic Computer Repair
Customer Service Representative
RDI Marketing Company
Associate of Arts - Psychology
University of Cincinnati
Empire Beauty School
High School -
North College Hill