Tremayne Kitchens
Jackson
Summary
Professional with background in customer care for business clients. Well-versed in handling and resolving client issues while maintaining high standards and delivering tangible results. Reliable team collaborator who adapts to changing needs and prioritizes client satisfaction. Skilled in communication, problem-solving, and relationship management.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Alorica
11.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Patient Access Representative
VXI Global Solutions LLC
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Technical Support
iQor
06.2023 - 06.2024
- Conduct in-depth diagnostic assessments to pinpoint root causes of technical issues, implementing targeted solutions for optimal customer satisfaction
- Guide customers through complex device setup processes, ensuring proper configuration and maximizing product performance for enhanced user experience
- Develop proactive support strategies, anticipating potential technical challenges and providing preventive measures to minimize customer disruptions
- Partner with engineering teams to escalate and resolve intricate technical issues, fostering cross-functional cooperation for improved product solutions
Patient Care Advocate
CareXM
11.2022 - 05.2023
- Coordinate patient care activities, ensuring seamless communication between healthcare providers and families for optimal treatment outcomes
- Provide compassionate personal care assistance, fostering patient dignity and independence while promoting overall well-being
- Implement comprehensive personal care strategies, prioritizing patient dignity and independence while meticulously monitoring overall well-being
- Streamlined patient appointment scheduling, reducing wait times and enhancing satisfaction
- Implemented effective communication strategies for prompt issue resolution
- Fostered strong relationships with healthcare providers, ensuring seamless patient care coordination
- Facilitated interdepartmental communication to resolve complex cases
- Analyzed patient feedback to identify areas for service improvement
- Utilized data-driven insights to optimize care delivery and enhance patient outcomes
Customer Service Representative
ResultCX
02.2022 - 04.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Customer Service Specialist
Best Buy
11.2018 - 03.2022
- Streamlined customer service processes, reducing average resolution time and boosting satisfaction scores
- Implemented data-driven strategies for continuous improvement
- Pioneered new approaches to customer engagement, resulting in improved retention rates
- Developed and implemented creative solutions to complex service challenges
- Fostered strong team relationships, facilitating knowledge sharing and cross-departmental cooperation
- Contributed to a positive work environment and improved overall efficiency
- Analyzed customer feedback and service metrics to identify areas for improvement
- Implemented data-informed strategies that led to measurable enhancements in service quality
Education
Associate Degree High School Diploma - Computer Science
Hinds Community College
Jackson, MS05.2021
High school diploma -
Wingfield High School
Jackson, MS05.2016
Skills
- Call handling
- Email etiquette
- Customer service
- Critical thinking
- Data entry
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Medical terminology
- Call center experience
- Claims processing
Timeline
Customer Care Representative
Alorica
11.2024 - Current
Patient Access Representative
VXI Global Solutions LLC
02.2024 - Current
Customer Service Technical Support
iQor
06.2023 - 06.2024
Patient Care Advocate
CareXM
11.2022 - 05.2023
Customer Service Representative
ResultCX
02.2022 - 04.2023
Customer Service Specialist
Best Buy
11.2018 - 03.2022
High school diploma -
Wingfield High School
Associate Degree High School Diploma - Computer Science
Hinds Community College