Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TREMAYNE PRICE

Baltimore,MD

Summary

Healthcare Administrator/Medical Assistant with 18 years experience, proven to deliver exemplary level of healthcare service to patients in a community based health center. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection. Recognized for staff development leading to high performing teams. Adept at enhancing patient satisfaction and streamlining operations. I leveraged HIPAA compliance and exceptional communication skills at Planned Parenthood of Maryland to boost efficiency and patient care quality. Maintained leadership skills that significantly improved team performance and patient experience, showcasing a results-driven approach with a keen focus on staff management and patient advocacy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Practice Coordinator

Planned Parenthood Of Maryland
01.2022 - 04.2024
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided supervision and management to team of support personnel.
  • Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.
  • Increased patient satisfaction by addressing concerns promptly and professionally.
  • Coordinated continuing education opportunities for staff members to stay current with industry standards and best practices.
  • Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
  • Maintained a clean, organized, and welcoming office environment for patients and staff members alike.
  • Coordinated staff training sessions to improve customer service skills and increase job satisfaction.
  • Implemented new electronic medical record system, resulting in more accurate documentation of patient care.
  • Provided exceptional customer service through active listening techniques, empathic communication methods.
  • Reduced wait times for patients by efficiently managing daily clinic operations.
  • Managed the recruitment, hiring, and onboarding process for new team members to maintain optimal staffing levels at all times.
  • Ordered all office supplies and kept check on inventory levels.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Consulted with healthcare professionals on business decisions.
  • Streamlined inventory management processes to reduce waste and ensure availability of necessary supplies at all times.
  • Supervised team of 6 office personnel.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

Lead Medical Assistant

Planned Parenthood Of Maryland
02.2014 - 01.2022
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Serviced 25 - 30 patients daily.
  • Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
  • Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
  • Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
  • Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Audited samples and refrigerated medications to verify freshness and remove any expired packages.
  • Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
  • Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Taught patients about medications, procedures, and care plan instructions.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Assisted in various medical procedures such as Complex GYN visits and Vasectomies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Front Desk Medical Assistant

Planned Parenthood Of Maryland
02.2006 - 02.2014
  • Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
  • Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
  • Serviced 25-30 daily.
  • Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
  • Reduced appointment no-shows through diligent follow-up calls and reminders, maximizing clinic efficiency.
  • Managed high call volume by prioritizing tasks and multitasking effectively, ensuring timely responses to inquiries.
  • Contributed to a positive clinic environment by greeting patients warmly and providing exceptional customer service.
  • Provided compassionate support to patients during check-in/check-out processes, creating a welcoming atmosphere.
  • Implemented an effective filing system for patient documents, increasing organization and accessibility of records.
  • Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
  • Collaborated with medical staff to coordinate patient care, facilitating efficient communication between departments.
  • Completed daily cash reconciliations accurately while adhering to strict financial controls.
  • Coordinated referrals to specialists, streamlining the process for both patients and providers.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Assisted with medical coding and billing tasks.
  • Received and routed laboratory results to correct clinical staff members.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Assisted in training new front desk staff, sharing expertise and best practices for optimal performance.

Education

No Degree - Health Administration

University of Maryland Global Campus
Baltimore, MD

No Degree - Liberal Arts And General Studies

BALTIMORE COMMUNITY COLLEGE
Baltimore, MD

High School Diploma -

The Seton Keough High School
Baltimore, MD
06.1995

Skills

  • HIPAA Compliance
  • Office Administration
  • Clinical Staff Management
  • Patient Scheduling
  • EMR / EHR - EPIC
  • Insurance Verification
  • Appointment Coordination
  • Employee performance
  • Schedule Management
  • New Hire Training
  • Policy Implementation
  • Supplies Ordering
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Multitasking
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Patient education and counseling
  • Interpersonal Skills
  • Analytical Thinking
  • Professionalism
  • Employee Recruitment and Hiring
  • Patient Advocacy
  • Employee Performance Evaluations
  • Basic Life Support for Health Care Providers (BLS)
  • Vital Sign Assessment
  • Direct Patient Care
  • Clinical Documentation
  • Data Entry
  • Phlebotomy
  • Specimens collection and processing
  • Medical Procedures
  • Patient Assessments
  • Maintaining confidentiality
  • Patient Care Coordination
  • Equipment Sterilization
  • Patient Relations
  • OB/GYN procedures
  • Payment Collection
  • Medical billing and coding
  • Emergency procedures understanding
  • Lab Equipment Operation
  • Medical Equipment Operation

Accomplishments

  • Team Member roll-out "Team Centered Patient Care", Planned Parenthood of Maryland
  • Panel Participant, "Black Health Equity" Planned Parenthood Federation of America
  • Partnership with Baltimore City Health Department for data collection for "B'More for Healthy Babies" through Planned Parenthood of Maryland
  • Tabling/Outreach at festivals for Planned Parenthood of Maryland
  • Supervised team of 6 staff members.

Timeline

Practice Coordinator

Planned Parenthood Of Maryland
01.2022 - 04.2024

Lead Medical Assistant

Planned Parenthood Of Maryland
02.2014 - 01.2022

Front Desk Medical Assistant

Planned Parenthood Of Maryland
02.2006 - 02.2014

No Degree - Health Administration

University of Maryland Global Campus

No Degree - Liberal Arts And General Studies

BALTIMORE COMMUNITY COLLEGE

High School Diploma -

The Seton Keough High School

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