Tremeice Kyles
Pearland,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Unit Clerk Assistant/Patient Care Assistant
Texas Children's Hospital
09.2019 - Current
- Provided exceptional customer service to patients'' families by answering inquiries regarding visitation policies or helping resolve any concerns that arose during their loved one's stay at the facility.
- Promoted a safe and healthy environment for both patients and staff by adhering to infection control protocols and maintaining cleanliness within the unit.
- Improved patient satisfaction by promptly addressing concerns and providing compassionate assistance during their hospital stay.
- Expedited insurance verification process through meticulous attention to detail when gathering necessary documentation.
- Enhanced patient care by efficiently maintaining medical records and updating patient information in the hospital database.
- Contributed to the overall organization and efficiency of the unit by maintaining an up-to-date inventory of supplies, ensuring that all necessary items were readily available for staff use.
- Reduced errors in medical records by diligently reviewing documents for accuracy and completeness before filing them into the system.
- Prepared admissions charts and scanned records.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Completed daily charge reconciliation to keep billing current and accurate.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Received and routed laboratory results to correct clinical staff members.
Patient Care Technician/Unit Clerk Assistant
St.Luke's Hospital
03.2010 - 09.2019
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Prepared admissions charts and scanned records.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Charted vital signs and added telemetry strips to charts.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Delivered clerical support by handling range of routine and special requirements.
Debt Collector Agent
Allied Data Barton
03.2009 - 01.2010
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
- Demonstrated a strong commitment to professional development by staying current on industry trends and relevant regulatory changes, ensuring compliance and continued success in collections efforts.
- Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.
- Achieved performance goals on consistent basis.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Documented customer payment interactions and account statuses for future reference.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Education
Professional Skills Development
Smart Horizons Career High School
Skills
- Professionalism and Confidentiality
- HIPAA Compliance Understanding
- Strong Organization
- Accurate data entry
- Healthcare Software Knowledge
- Document Management
- Medical Terminology
- Customer Service
- CPR Certified
- Basic Life Support for Health Care Providers (BLS)
Timeline
Unit Clerk Assistant/Patient Care Assistant
Texas Children's Hospital
09.2019 - Current
Patient Care Technician/Unit Clerk Assistant
St.Luke's Hospital
03.2010 - 09.2019
Debt Collector Agent
Allied Data Barton
03.2009 - 01.2010
Professional Skills Development
Smart Horizons Career High School
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