Tremell O. Sherman
Starkville,MS
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects. Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Fully versed in complete SDLC. Perceptive well-versed at identifying and documenting complex software problems and causes. Designs test plans and procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Blending Supervisor
Kent Precision Foods Group
04.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
Agri-Business Specialist
Mississippi Association of Cooperatives
08.2016 - Current
- Technical Assistance for Farmers in North Mississippi Provide expert insurance knowledge on products Teach and Train small businesses owners on ways to market their products Help create a loan packaging for business owners to qualify for loans Advise owners and cooperative memberships on Estate Planning ideas Set up Annual Stockholders Conferences
- Consistently built long-term relationships with existing and new customers.
- Conducted research to identify customer needs.
- Prepared and maintained records of sales and revenue.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Developed complete business plans and operational strategies for new and existing business.
- Led restructuring of organization internal processes, resulting in improved performance.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Insurance Agent
Nationwide Insurance
12.2014 - 08.2016
- Ensured delivery of a quality product in order to develop client confidence in the claims handling
- Responsible for directing claims handling, detailing and discussing high exposure claims
- Set up all opening reserves on cases and counsel adjusters about the needed specification
- Deliver world class customer service and build customer satisfaction
- Provide effective and timely resolution of a range of customer inquiries
- Assessed risk of possible loss to customer's properties and revenues
- Advised clients on property and casualty insurance for clients regarding various industries
- Communicate with corporate financial and general management officers to set up insurance policies and procedures
- Responsible for implementation of all office needs, supplies, and functions
- Complete ongoing training to stay abreast of product, service and policy changes.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Obtained underwriting approval by completing application for coverage.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Identified and solicited sales prospects in agency databases.
Insurance Agent Owner
Alfa Insurance
10.2012 - 11.2014
- Ensured delivery of a quality product in order to develop client confidence in the claims handling
- Responsible for directing claims handling, detailing and discussing high exposure claims
- Set up all opening reserves on cases and counsel adjusters about the needed specification
- Deliver world class customer service and build customer satisfaction
- Provide effective and timely resolution of a range of customer inquiries
- Assessed risk of possible loss to customer's properties and revenues
- Advised clients on property and casualty insurance for clients regarding various industries
- Communicate with corporate financial and general management officers to set up insurance policies and procedures
- Responsible for implementation of all office needs, supplies, and functions
- Complete ongoing training to stay abreast of product, service and policy changes.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Obtained underwriting approval by completing application for coverage.
- Cross-sold insurance products to existing clients to reach sales targets.
- Investigated and processed claims swiftly to keep customers satisfied.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Generated leads through cold-calling, networking and other outreach methods.
Insurance Agent Manager
Allstate Insurance Co
05.2006 - 10.2012
- Ensured delivery of a quality product in order to develop client confidence in the claims handling
- Responsible for directing claims handling, detailing and discussing high exposure claims
- Set up all opening reserves on cases and counsel adjusters about the needed specification
- Deliver world class customer service and build customer satisfaction
- Provide effective and timely resolution of a range of customer inquiries
- Assessed risk of possible loss to customer's properties and revenues
- Advised clients on property and casualty insurance for clients regarding various industries
- Communicate with corporate financial and general management officers to set up insurance policies and procedures
- Responsible for implementation of all office needs, supplies, and functions
- Complete ongoing training to stay abreast of product, service and policy changes.
Youth Care Specialist
Community Counseling Service
09.2005 - 11.2006
- Counseled a wide range of individual multi-cultural student regarding personal, social, and academic difficulties interfering with success in life
- Assisted students in planning meaningful realistic career choices
- Devised academic strategies which included referral college and community resources
- Planned day to day activities for mental challenge client
- Conducted goal-oriented group sessions./Transport client to designated area for recreation.
Loan Originator
Ambassador Financial
01.2006 - 05.2006
- Executed all aspects of loan origination, including lead generation and qualification
- Organized necessary documentation required for successful loan processing
- Provided customer service by assessing needs of customer, proposing a solution, and keeping customer abreast of progress of loan application
- Performed file duties of average difficulty; responsible for security of files.
Blending Supervisor
Kent Precision Foods Group
04.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Quality Assurance Supervisor
Peco Foods of Mississippi
12.2021 - 11.2023
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
Education
Mississippi State University
Starkville, MS.Business
East Mississippi Community College
Mayhew, MS.2006
University of Southern Mississippi
Hattiesburg, MS2005
Skills
- COMPUTER SKILLS
- Software:
- Microsoft Word, Excel, Access, PowerPoint, MS Office, Lotus
- Defect Documentation
- Quality Inspection
- Process Improvement
- Root Cause Analysis
- Product Testing
- Supplier Quality Management
Additional Information
- ACTIVITIES/HONORS , Member of the Company Top Agent's Council./Named "Top Associate of the Year" during rookie year. Community Advisory Board, Top 50 Successful under 40 Business Owner.
Timeline
Blending Supervisor
Kent Precision Foods Group
04.2024 - Current
Blending Supervisor
Kent Precision Foods Group
04.2024 - Current
Quality Assurance Supervisor
Peco Foods of Mississippi
12.2021 - 11.2023
Agri-Business Specialist
Mississippi Association of Cooperatives
08.2016 - Current
Insurance Agent
Nationwide Insurance
12.2014 - 08.2016
Insurance Agent Owner
Alfa Insurance
10.2012 - 11.2014
Insurance Agent Manager
Allstate Insurance Co
05.2006 - 10.2012
Loan Originator
Ambassador Financial
01.2006 - 05.2006
Youth Care Specialist
Community Counseling Service
09.2005 - 11.2006
Mississippi State University
Business
East Mississippi Community College
University of Southern Mississippi
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