Tre'mya Sweat
New Haven,CT
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 5 years of administrative and customer service experience.
Overview
8
8
years of professional experience
Work History
Call Center Scheduler
Midstate Radiology Associates
06.2022 - Current
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Generated department orders and accompanying documentation.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Dietary Aide
Bridgeport Hospital
03.2020 - 05.2022
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
Food Server
Texas Road House
06.2019 - 08.2021
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Receptionist
Hotel Marcel
02.2019 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Sales Associate
Finish Line
10.2016 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restaurant Hostess
Red Robin
08.2017 - 05.2019
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
Tutor
Washington Elementary School
09.2015 - 06.2017
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Education
High School Diploma -
West Haven High School
West HavenSkills
- Picking Merchandise
- Customer Experience
- Medical Terminology
- Calendar Software
- Payment Processing
- Word Processing
- Administrative Support
- Office Operations
- Order Generation
Timeline
Call Center Scheduler
Midstate Radiology Associates
06.2022 - Current
Dietary Aide
Bridgeport Hospital
03.2020 - 05.2022
Food Server
Texas Road House
06.2019 - 08.2021
Receptionist
Hotel Marcel
02.2019 - 06.2021
Restaurant Hostess
Red Robin
08.2017 - 05.2019
Sales Associate
Finish Line
10.2016 - 06.2019
Tutor
Washington Elementary School
09.2015 - 06.2017
High School Diploma -
West Haven High School
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