Summary
Overview
Work History
Education
Skills
Timeline
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Trena Cockrell

Rogersville,MO

Summary

Proven multitasker and team collaborator, I've leveraged my customer service and effective time management skills to deliver exceptional results at SiteStaff Chat, including enhanced client loyalty and retention. Specializing in interactive communication, I've successfully managed projects and resolved conflicts, significantly improving team performance and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Chat Host

SiteStaff Chat
08.2020 - Current
  • Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
  • Implemented customized engagement plans tailored to individual client needs, delivering exceptional results.
  • Managed multiple projects simultaneously, ensuring deadlines were met and goals achieved.
  • Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
  • Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.

Manger

Tree House Children's Resale
05.2013 - 12.2015
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

In-Home Daycare Provider

Myself
09.2010 - 04.2013
  • Provided a welcoming atmosphere where families felt comfortable entrusting their child's care.
  • Enhanced children''s cognitive development by implementing age-appropriate educational activities.
  • Collaborated with parents to discuss their child''s progress and share feedback on developmental milestones.
  • Prepared nutritious meals and snacks adhering to dietary requirements of each child in the daycare setting.
  • Maintained a clean, safe, and organized space for daily activities, ensuring child safety and comfort.

Education

No Degree - Prerequisites

MACC
Mexico, MO

High School Diploma -

Community R-VI
Laddonia, MO
05.2007

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Team player mentality
  • Detail Oriented

Timeline

Chat Host

SiteStaff Chat
08.2020 - Current

Manger

Tree House Children's Resale
05.2013 - 12.2015

In-Home Daycare Provider

Myself
09.2010 - 04.2013

No Degree - Prerequisites

MACC

High School Diploma -

Community R-VI

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Trena Cockrell