Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Trena Derricott

Mantua,UT

Summary

With over 35 years experience at the Internal Revenue Service, I led quality and compliance initiatives, enhancing case management through analytical reasoning and mentorship. Spearheaded the development of a Case Quality Review System, significantly improving operational standards, etc. My leadership in training and process improvement showcases a blend of creative thinking and presentation skills, achieving impactful results. I'm very innovative, illustrative and most of all, extremely relatable regarding cold cases, on a personal level. I would be a great asset as a volunteer, Working Board Member for the Cold Case Coalition.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Taxpayer Advocate Service Quality Analyst

Internal Revenue Service
Ogden, Utah
11.2010 - 09.2024
  • I analyzed closed Taxpayer Advocate cases to identify discrepancies. I read reports and extracted pertinent data into the quality system from case files. I reviewed and analyzed cases to identify underlying causes of problems and reported the overall balanced measures results. I was a lead on the Guidance Advisory Board, and several other teams, i.e., a team lead in implementing the new attributes, peer review team, etc. I provided guidance and direction on specific programs. I conducted consistency meetings regarding case advocate errors that did not meet the Internal Revenue Manual guidance. I acted as Manager. I forwarded dialogue assignments to Analysts, approved/rejected reviews from Analysts, approved leave requests, etc. I created and implemented a Case Quality Review System Input Guide, Standard Operating Procedures (SOPs), and several PowerPoint presentations, etc.

Taxpayer Advocate Service Group Manager (Detail)

Internal Revenue Service, IRS
Ogden, UT
11.2019 - 01.2020
  • I led a team of Quality Analysts by completing special projects. I extracted information including fundamentals of tax law; determined the applicability of the Internal Revenue Code, developed facts, made determinations and developed conclusions which affected long-range program performance. I completed several on the job instructor (OJI) reviews of new Quality Analysts and provided continuous and personal feedback by providing 100 percent review of their findings, through group discussions and individual meetings. I developed and presented a class in accessing the Examination system case consistency discussion (CCD) with the Quality Analyst Department. I met with the management team on a regular basis through management meetings and emails and participated in preparing guidance for Quality Analysts, etc.

Supervisory Intake Specialist (Detail)

Internal Revenue Service, IRS
Ogden, UT
03.2017 - 07.2017
  • I led and directed the work operation of a skilled staff of 10 Intake Advocates performing case intake duties and handling taxpayer calls to local and the Taxpayer Advocate toll-free telephone lines. I planned, scheduled and coordinated work operations within the group and with other units within the office. I provided weekly team meetings and provided technical guidance, Internal Revenue Manual updates, assigned, directed and reviewed the work of these employees. I summarized decisions to management and customers. I planned, scheduled and coordinated work operations by completing employee attendance and availability reports and updated management and support staff to ensure adequate phone coverage and respond to call demands by ensuring intakes are providing adequate phone coverage. I listened to calls, provided applicable and evaluative feedback, etc. I resolved customer complaints and provided evaluative feedback to the Intakes and other departments of the IRS, etc.

Education

Some College (No Degree) - Business Administration

Weber State University
Ogden, UT

Skills

  • Training delivery
  • Case preparation
  • Legal research
  • Mentorship
  • Analytical reasoning
  • Self motivation
  • Research skills
  • Creative and critical thinking
  • Case management
  • Presentation skills
  • Legal document processing
  • Legal document review

Affiliations

  • I am married to my best friend for over 37 years and we are "empty nesters" of three successful adult children, 7 grandchildren and 1 great grandchild.
  • I am a retired Quality Analyst from the Internal Revenue Service after 35 years and 9 months.
  • I provide emotional, physical and daily support for my 91 year old mother, of which I am her power of attorney.
  • I am passionate about getting justice for victims and their families, as my sister was a victim of domestic violence and did not survive. I've spent the last 6 and a half years investigating her death that was ruled a suicide. My life goal is to gain additional skills to be able to address and change current legislations regarding investigating unattended deaths and claims of suicides/accidents by the victim's physical/marital partner; in hopes to provide family members closure and justice they deserve and lessen the massive cold cases left unresolved.

Accomplishments

  • Albert Gallatin Award - October 1, 2024
  • Over 30 years of Outstanding Performance Monetary Yearly Awards
  • Manager's Monetory Award - August 24, 2024
  • Individual Time Off Awards - September 10, 2023, August 14, 2022, May 8, 2022, July 18, 2021, etc.
  • Individual Special Act Awards - August 28, 2022, August 30, 2009, etc.
  • Service Center Employee and Accounts Management Employee of the Month Awards - 1999

Certification

  • Frontline Leadership Readiness Program (FLRP) Graduate - November 7, 2014
  • Multiple online IRS mandatory and individual yearly course certificates

References

References available upon request.

Timeline

Taxpayer Advocate Service Group Manager (Detail)

Internal Revenue Service, IRS
11.2019 - 01.2020

Supervisory Intake Specialist (Detail)

Internal Revenue Service, IRS
03.2017 - 07.2017

Taxpayer Advocate Service Quality Analyst

Internal Revenue Service
11.2010 - 09.2024

Some College (No Degree) - Business Administration

Weber State University

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Trena Derricott